Member Services Concierge | Front Desk & Membership Sales

YMCA; Lyndhurst, Northern (OH, KY); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Free local YMCA membership

Discounts on YMCA programs

Comprehensive benefits package

Job summary

Hillcrest YMCA in Lyndhurst, OH seeks a Member Service Representative to handle front desk duties, process memberships and payments, enroll participants, and promote member satisfaction and retention.

Candidates should have strong communication, data entry with the DAXKO system, basic computer skills, and a commitment to the YMCA values; CPR/First Aid training within 30 days of hire is required. This role supports program staff and fosters a welcoming, safe community.

Qualifications

• Strong communication and phone etiquette.
• Organized and able to follow directions.
• Friendly, outgoing personality.

Responsibilities

• Greet members/visitors and answer inquiries.
• Process memberships, enrollments, and payments.
• Maintain accurate member records and data entry.

Skills

Strong communication

Data entry

Cash handling

Education

High School Diploma or GED

Must be 16+ years old

Tools

DAXKO system

Job description

Hillcrest YMCA in Lyndhurst, OH seeks a Member Service Representative to handle front desk duties, process memberships and payments, enroll participants, and promote member satisfaction and retention.

Candidates should have strong communication, data entry with the DAXKO system, basic computer skills, and a commitment to the YMCA values; CPR/First Aid training within 30 days of hire is required. This role supports program staff and fosters a welcoming, safe community.