Member Service Representative - Geauga YMCA

YMCA of Greater Cleveland; Chardon (OH); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

The YMCA is seeking a Member Service Representative who will greet members, process enrollments, handle payments, and support membership sales to promote satisfaction and retention. Responsibilities include front desk duties, data entry in the DAXKO system, conducting surveys, giving tours, and providing excellent customer service in a friendly, professional environment.

CPR/First Aid training is required within 30 days of hire.

Qualifications

• High School diploma or GED preferred.
• Minimum age 16 and currently in high school.
• Cash handling experience.
• CPR and First Aid certification within 30 days of hire.
• Experience with data entry and front desk operations.

Responsabilités

• Process payments and balance cash drawer per procedures.
• Greet members and visitors following YMCA guidelines.
• Maintain member records and data entry in DAXKO.
• Provide tours to prospective members and promote memberships.
• Attend trainings and staff meetings.
• Support association events and fundraising activities.
• Follow safety policies and child abuse reporting procedures.

Connaissances

communication

customer service

organization

friendly personality

membership environment

YMCA values

diversity inclusion

child safety

Formation

High School Diploma or GED

Age 16+

CPR and First Aid within 30 days

Outils

DAXKO system

Computer and keyboarding

Description du poste

POSITION SUMMARY

The Member Service Representative is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.

ESSENTIAL FUNCTIONS

• Perform multiple tasks in diverse situations.
  Process payments and maintain balanced cash drawer and receipting according to procedures.
• Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during shift.
• Apply working knowledge of DAXKO system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
• Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
• Ensure maintenance of all member resource information at front desk.
• Maintain neat, clean and professional appearance of front desk and lobby areas.
• Attend all required trainings and staff meetings.
• Greet members / visitors according to YMCA guidelines.
• Track equipment loaned to members / visitors during visits.
• Conduct member / program participant surveys as required.
• Promote and support membership sales by following member sales process.
• Provide tours to perspective members as needed.
• Maintain a working knowledge of current programming, branch events, memberships, scholarships, fundraisers, pricing and other association events.
• Answer telephones, respond to inquires and forward messages according to YMCA member / customer service guidelines.
• Follow association Access Control guidelines.
• Responsible for retail sales.
• Be visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA’s core values of caring, honest, respect and
  responsibility.
• Follow all established policies and procedures, including but not limited to, safety practices and personnel policies.
• Participate in and support association events and fundraising activities.
• Secure required trainings and/or certifications necessary for the position.
• Other duties as assigned.

QUALIFICATIONS

Education

• High School Diploma or GED preferred.
• Minimum two years high school and 16 years old.

Experience

• Cash management experience.
• Computer and keyboarding experience.
  Certification(s) & Requirements:
• CPR and First Aid certification and Safety training required within 30 days of hire.

Technical Skills and Knowledge

• Strong communication skills and phone etiquette.
• Strong customer service skills.
• Organized and able to follow directions.
• Friendly, outgoing personality.
• Comfortable working in a membership driven environment.
• Demonstrated commitment to the mission and cause of the YMCA, and uphold its values and ethics.
• Able to work effectively with people of different backgrounds, abilities, opinions and perceptions.
• Willing and able to be a mandated reporter for any signs or suspension of child abuse or neglect. All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-KIDS) and notifying your immediate supervisor, branch executive, risk management, and human resources.

PHYSICAL DEMANDS

• Frequent sitting, standing and walking, reaching, stooping, kneeling, and bending.
• Occasionally lifting and/or moving up to 50 pounds.