Member Services Attendant (Part Time)

St. Luke's University Health Network; Allentown (Lehigh County); Sur place; USD 38 000 - 46 000; Plein temps

Résumé du poste

St. Luke’s University Health Network seeks a friendly Member Services Attendant to greet visitors at the Fitness & Sports Performance Centers. You will recruit memberships, answer questions about services and fees, and manage check-ins with courtesy and respect.

You will schedule bookings, process contracts and payments, and ensure accurate data entry in the Membership Tracking and Billing systems. Team collaboration and social media updates support a great participant experience.

Qualifications

• High school diploma or equivalent preferred.
• Excellent customer service and communication skills.
• Proficient computer skills and attention to detail.
• CPR certification required within first 30 days of start date.

Responsabilités

• Greet customers at the front desk and provide outstanding service.
• Recruit and book memberships; explain services, fees and camps/clinics.
• Monitor member check-ins and resolve issues courteously.
• Schedule appointments for bookings and assessments.
• Process membership contracts and rentals with accurate billing fields.
• Process payments in Billing systems and prepare cash paperwork.
• Enter member data in tracking systems and billing software.
• Collaborate with coaches and staff to ensure a high-quality experience.
• Maintain daily/weekly social media postings in coordination with marketing.

Connaissances

Customer service

Communication skills

Computer skills

Attention to detail

Formation

High school diploma or equivalent

Outils

Membership Tracking System

Billing systems

Facebook (social media) management

Description du poste

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Member Services Attendant provides Front Desk presence to greet customers at the St. Luke’s Fitness & Sports Performance Centers. Communicates effectively with all customers to assist with the recruitment and maintenance of Fitness & Sports Performance clients.

JOB DUTIES AND RESPONSIBILITIES:

• Provides outstanding Customer Service when meeting and greeting current and prospective members, sports performance and/or sports medicine clients/members.
• Recruits and books memberships by dispensing information and answering questions regarding memberships, sports performance services and fees, and camp/clinic fees, via both in-person tours, virtually and over the phone, in a professional, knowledgeable, enthusiastic way.
• Closely monitors member check-ins, resolving any problems with courtesy and respect.
• Schedules appointments for new bookings, sports performance assessments, and program reviews.
• Processes membership contracts and rentals, ensuring that all signatures and billing fields are complete and accurate.
• Processes payments in the Billing systems, runs required reports, prepares all monies and paperwork for Cash Accounting.
• Enters all member and participant data completely and accurately in the Membership Tracking System and required Billing systems.
• Works closely with the Sports Performance Coaches and Sports Medicine Staff to ensure that every Sports Performance participant has an outstanding experience every time they use the Centers.
• Maintains daily/weekly social media postings for Facebook in conjunction with the Department’s Marketing Partner.
• Assists Director of Sports Performance and Office Coordinator with other duties as needed.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to 8 hours per day, up to 4 hours at a time. Standing or walking for up to 3 hours per day, 1 hour at a time. Some bending, some reaching above shoulder level. Frequent fingering and handling while typing or writing. Lifting and carrying up to 25 pounds. Hearing as it applies to normal conversation and telephone use. Seeing as it relates to normal and peripheral vision.

EDUCATION:

High school graduate or equivalent preferred.

TRAINING AND EXPERIENCE:

High-energy individual with an appreciation for the sports performance field. Outstanding customer service skills required. Excellent communication skills required. Must have proficient computer skills. Organized and detail oriented. CPR certification required within first 30 days of start date. Entry-level understanding of equipment and training programs.

St. Luke’s University Health Network is an Equal Opportunity Employer.