Member Services Associate-PT

CCMC; Broomfield (CO); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

EAP

Calm Health

401(k) match

Paid sick leave

Job summary

CCMC is seeking a friendly Member Services Associate to provide office assistance, membership support, and clerical duties for our active adult community.

In this role you will greet callers and residents, coordinate messages, manage mail and deliveries, and assist with events while maintaining professional communication and organized records. This part-time position supports site management and requires flexibility for after-hours events.

Qualifications

• Customer service experience, knowledge of homeowner association operations preferred.
• Excellent telephone manner, with a commitment to the highest customer service possible.
• Ability to communicate effectively.
• A dynamic, professional individual with a strong sense of organization and attention to detail.
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel.
• Must have a valid driver’s license in the state of employment.
• Flexibility to work after-hours and weekends at community events as needed.
• Must pass a pre-employment drug screen and background check.

Responsibilities

• Greeting and assisting guests, answering phones, and directing calls.
• Noting accurate messages and directing them appropriately.
• Operating and maintaining office equipment.
• Drafting and proofreading a variety of association documents including maintenance work orders.
• Assisting owners with coordinating resident-hosted events.
• Updating the association’s website and calendar.
• Receiving, preparing and delivering mail, packages and dry cleaning.
• Performing other administrative duties as needed.

Skills

Customer service

Phone etiquette

Communication skills

Organization

MS Office

Driver's license

Event coordination

Tools

Outlook

Word

Excel

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

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Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service, and Community.

About our Community:

This active adult (+55) community association has extensive lifestyle and fitness programming, extensive open space, a trail system, and the centerpiece community recreation facility.

The Member Services Associate provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

What you’ll accomplish:

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail, packages and dry cleaning
• Performing other administrative duties as needed

What we’re looking for:

• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Must have a valid driver’s license in the state of employment
• Flexibility to work after-hours and weekends at community events as needed
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Support Programs – Employee Assistance Program (EAP) and Calm Health.
• As a part-time employee, you may be eligible to accrue paid sick leave in accordance with applicable state and local laws.
• 401(k) with Company Match – Automatic enrollment with a 30% match on the first 10% of contributions.
• Competitive pay, depending on experience
• Most importantly, a caring team who is dedicated to your success!