Member Services Associate – Front Desk & Guest Experience

Highland Square Fitness, LLC; Jacksonville (FL); On-site; USD 19,000 - 21,000; Full time

Job summary

Taymax Group, a Planet Fitness franchisee, is seeking a Member Services Representative in Jacksonville, FL. The role focuses on greeting members, processing check-ins, tours for prospective members, and providing a superior level of customer service to members and guests.

Qualifications include 18+, HS diploma/GED, customer service experience, basic computer skills, punctuality, and a positive fitness-minded attitude. This is a on-site position with Taymax Group.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members into the system, sign up new members and calculate rates.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns and elevate as needed.
• Maintain the club’s neatness and cleanliness; complete daily tasks and cleaning lists.
• Other duties as needed.

Skills

Customer service

Basic computer skills

Punctuality

Team player

Positive attitude

Education

High School diploma/GED

Job description

Taymax Group, a Planet Fitness franchisee, is seeking a Member Services Representative in Jacksonville, FL. The role focuses on greeting members, processing check-ins, tours for prospective members, and providing a superior level of customer service to members and guests.

Qualifications include 18+, HS diploma/GED, customer service experience, basic computer skills, punctuality, and a positive fitness-minded attitude. This is a on-site position with Taymax Group.