Member Services Associate

Power Wellness; Ann Arbor, Northern (MI, KY); On-site; USD 17,000 - 22,000; Part time

Job summary

The Health and Fitness Center at Washtenaw Community College is hiring a Part time Member Services Associate to deliver top-rate service to members, guests and prospects at the fitness center in Ann Arbor, MI. You will handle memberships, enrollment, and information while promoting additional services.

Responsibilities include desk operations, scheduling, payments, and member support with a focus on satisfaction metrics and retention. CPR/AED is required within 90 days.

Qualifications

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must have excellent interpersonal and communication skills.
• Ability to multi-task with a professional demeanor.

Responsibilities

• Oversee service desk interactions, including opening/closing procedures and guest check-in.
• Promote and sell memberships and ancillary services.
• Schedule appointments via core software and handle reminders and cancellations.
• Balance drawers and manage cash/credit card policies.
• Enroll members via contracts, obtain signatures and payments.
• Maintain radio communication with departments as needed.
• Help achieve member satisfaction metrics and surveys.
• Maintain an average of 5 shifts per month.
• Stand for 3-6 hour shifts and perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Sales experience

Reception skills

Computer skills

Education

High School diploma or GED

1 year certificate from college or technical school

Job description

The Health and Fitness Center at Washtenaw Community College, 4833 E Huron River Dr, Ann Arbor, Michigan, United States of America

Job Description

Posted Friday, August 28, 2026 at 5:00 AM

Position Title: Member Services Associate
Location: The Health and Fitness Center at Washtenaw Community College
Type: Part time: Flexible availability including some weekends

Summary

We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Essential Duties and Responsibilities

• 1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
• 2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
• 3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
• 4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
• 5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
• 6. Effective radio communication with all departments as needed.
• 7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
• 8. Maintain an average of 5 working shifts per month to ensure ability to perform job.
• 9. Must be able to stand for length of shift (generally 3-6 hours at a time).
• 10. Other duties as assigned.

Qualifications

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.

We Improve Life By Delivering Excellence In Health, Fitness & Wellness Management.

Integrity * Excellence * Humanity * Passion * Creativity * Humility

The Health and Fitness Center at Washtenaw Community College, 4833 E Huron River Dr, Ann Arbor, Michigan, United States of America