Member Service Teller – Credit Union

State Employees' Credit Union; Lexington (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Lexington, VA is seeking a member services focused teller to greet members, respond to inquiries, open new accounts, and process account changes across delivery channels.

You will balance cash and perform daily vault and ATM duties, handle drive-thru transactions as needed, and maintain accurate records. The role emphasizes professionalism, confidentiality, and strong communication under a cooperative, people-oriented culture.

Qualifications

• Strong customer service and communication skills.
• Ability to manage cash and balance cash drawer accurately.
• Fluent in English with professional appearance and conduct.
• Willingness to engage in ongoing training and development.
• Ability to work in a fast-paced environment and maintain confidentiality.

Responsibilities

• Greet members and respond to their needs or direct them to the right department.
• Open new accounts and process account changes; educate on services.
• Record transactions in Margo system; balance cash drawer.
• Balance vault, ATM, TCD and coin sorter; operate drive-thru as needed.
• Prepare and verify cash deliveries; assist with account problems and reconciliations.
• Handle credit card advances with approval officer consultation.
• Answer phones, file paperwork, scan documents; perform clerical duties.
• May train in other areas of branch operations; other duties as assigned.

Skills

People skills

Patience

Communication skills

Professionalism

Confidentiality

Maturity

Basic math

Organizational skills

Self-control

Self-confidence

Tools

Margo system

Image System

Coin sorter

Cash handling equipment

ATM operation

Job description

State Employees' Credit Union in Lexington, VA is seeking a member services focused teller to greet members, respond to inquiries, open new accounts, and process account changes across delivery channels.

You will balance cash and perform daily vault and ATM duties, handle drive-thru transactions as needed, and maintain accurate records. The role emphasizes professionalism, confidentiality, and strong communication under a cooperative, people-oriented culture.