Member Service Specialist (Teller)

FAFCU; Oceanport (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Member Service Specialist Floater to enhance member relationships and deliver outstanding service. This role involves working closely with management to ensure the highest quality of member interactions, assisting with financial transactions, and identifying beneficial products for members. Join a supportive team that values trust, tradition, and community engagement, and contribute to a mission-driven environment that prioritizes member satisfaction. If you are passionate about helping others and have strong communication skills, this position offers a fulfilling opportunity to make a real difference in the community.

Qualifications

• Proficient in Microsoft Office with strong communication skills.
• Team-oriented with a focus on customer service.

Responsibilities

• Assist members with financial transactions and account maintenance.
• Provide exceptional customer service and troubleshoot account issues.

Skills

Microsoft Office proficiency

Excellent oral communication

Excellent written communication

Teamwork oriented

Education

High School Diploma or GED

Job description

Would you like to join a growing, member-owned, not-for-profit financial institution that is one of the Best of the Best in Monmouth and Ocean County per the Asbury Park Press Readers' Choice Awards? We have refreshed our brand, and our CEO and Leadership Team are focused on the well-being of our Employees and the enrichment of the work environment! If this appeals to you and you would like to be part of a "Winning Team", then please consider applying for the Member Service Specialist position at First Atlantic Federal Credit Union.

Who we are:

Around here we do things differently. Maybe it's the ocean breeze. Or the music. Or the fact that we've been a part of the landscape for over 85 years. Around here we put our members first. Always have and always will. At First Atlantic, local is more than a saying. It's knowing that when our community thrives, we all thrive. Our continued mission is to support our members and deliver the best value in financial services. It's where trust and tradition meet innovation and versatility, and the community is paramount.

First Atlantic is headquartered in Eatontown, New Jersey, with branches in Eatontown, Neptune, Oceanport, and Toms River. Anyone who lives, works, worships, volunteers, or attends school in Middlesex, Monmouth or Ocean counties is eligible to join. Family members of a First Atlantic member can also belong.

What we are looking for:

We are seeking a Member Service Specialist Floater to live out our Mission and Vision by working directly with the COO, the Branch Manager and the Assistant Branch Manager to provide exceptional customer service to internal and external members. Responsibilities include the utilization of specialized PC software, cross selling of financial products and services, and the delivery of the highest quality of member service. Troubleshoots and resolves member accounts issues.

Position Summary

The primary function of the Member Services Specialist is to assist the member with all financial transactions, complete member profile documentation in order to ensure optimum sales outcome for each member, identify products/services that might be beneficial to customers and provide information about their value and benefit, develop and maintain meaningful member relationships with all members focusing on making First Atlantic the Primary Financial Institution, provide outstanding member service, and complete functions such as member account maintenance, opening new accounts, and processing loans.

Qualifications

1. Proficient in Microsoft Office
2. Excellent oral and written communication skills
3. Teamwork oriented

EDUCATION and/or EXPERIENCE

1. High School Diploma or GED.
2. Up to 6 months of similar or related experience, including preparatory experience