Member Service Specialist II: Elevate Member Experience

Golden 1 Credit Union; Salinas (CA); On-site; USD 46,000 - 54,720; Full time

Job summary

Golden 1 Credit Union in Salinas, CA seeks a Member Service Specialist II to deliver friendly banking services, process transactions, and support branch operations. You will handle deposits, withdrawals, transfers, and provide accurate cash handling with integrity.

You’ll identify member needs, promote products, and document in EnAct; mentor MSSI and assist MSS III as needed. A GED or high school diploma and at least one year in cash‑handling roles are required, with prior MSSI or teller

Qualifications

• High School Diploma or GED is required.
• At least one year of prior experience in a cash‑handling, service‑oriented role is required.
• Six months or more as MSSI or teller at Golden 1 or another financial institution preferred.

Responsibilities

• Process and audit deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provide Golden 1 services to members, including cashier’s checks, money orders, and debit card issuance.
• Assess members’ needs while processing transactions.
• Identify opportunities to help members with product or service offerings and document in EnAct system.
• Identify and report fraudulent activity to management and Financial Investigations department.

Skills

Cash handling

Customer service

Attention to detail

Education

GED

Tools

EnAct system

ECM

Job description

Golden 1 Credit Union in Salinas, CA seeks a Member Service Specialist II to deliver friendly banking services, process transactions, and support branch operations. You will handle deposits, withdrawals, transfers, and provide accurate cash handling with integrity.

You’ll identify member needs, promote products, and document in EnAct; mentor MSSI and assist MSS III as needed. A GED or high school diploma and at least one year in cash‑handling roles are required, with prior MSSI or teller