Member Service Specialist, Health Associate (New Kent, VA)

Virginia Farm Bureau Mutual Insurance; Providence Forge (VA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical & dental insurance on day one

401(k) with company match

Paid time off

Paid training

Job summary

Virginia Farm Bureau Mutual Insurance is seeking a career-oriented Member Service Specialist, Health Associate in Providence Forge, VA. You will train as a health insurance specialist, assist members with enrollment, and support the sales team to grow health coverage for the agency.

The role offers a clear career path, benefits from day one, and opportunities to earn licenses within four months, with on-going education reimbursement and training support.

Qualifications

• High school diploma.
• Property & Casualty and Life & Health licenses within four months of employment (we pay for your training).
• Keep your licenses current through continuing education (CE) credits.

Responsibilities

• Become our health specialist by training in health insurance products.
• Handle healthcare open enrollment for the agency, with support from Virginia Farm Bureau Health Insurance team.
• Complete all training and proficiency testing for health insurance sales and servicing.
• Promote our Healthcare offerings and collect information for referrals.
• Answer customer questions by phone, email and in person.
• Process payments, submit claim reports and prepare certificates of insurance and binders.
• Quote home and auto insurance and process new business.
• Promote cross-selling and set appointments for agents.
• Promote FB Bank products and life insurance products.
• Maintain county records, files and permanent documents.
• Keep county Farm Bureau's financial accounting system and perform deposits.
• Open and close the office; keep supplies stocked and use in-house systems.

Skills

Training & meetings participation

Microsoft Office

Customer focus

Attention to detail

Verbal & written communication

Team player

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Specialist, Health Associate (New Kent, VA)

Sales Full Time 018 - ChrlsCty/JamesCty/NewKent, Providence Forge, VA, US

2 days ago Requisition ID: 1019

Salary Range: $36,000.00 To $56,000.00 Annually

Member Service Specialist, Health Associate: Providence Forge, VA

Charles City / James City / New Kent Farm Bureau Office

Status: Non-exempt |Reports to: Agency Manager
Location: Charles City / James City / New Kent office in Providence Forge, Virginia
Pay:$36,000 – $56,000 a year

This position is open to candidates located in Williamsburg, Yorktown, Charles City, Jamestown and Providence Forge.

Launch Your Career in Health Insurance!

Do you love helping people? Are you organized and good with details? Are you looking for a job with a clear path to advance? Our Charles City / James City / New Kent Farm Bureau office in Providence Forge is looking for a career-oriented, customer-focused Member Service Specialist, Health Associate to join our team.

This is more than a customer service job. You’ll be trained as a health insurance specialist and help members find the health coverage they need. You’ll also support our sales team and keep the county Farm Bureau running smoothly. The role is designed to grow into our Sr. Member Service Specialist – Healthcare Elite position within three years as you meet the Sr. MSS requirements.

This role is for you if you:

• Love serving people. You enjoy fixing problems and making someone’s day easier.
• Want to learn health insurance. You’re excited to become the go-to expert members trust.
• Are organized. You stay on top of details, even with frequent interruptions.
• Want to grow. You’re ready to earn your licenses and follow a real career path.

Why You’ll Love Working Here

• A clear career path to Sr. Member Service Specialist – Health Elite within three years
• Medical and dental insurance on your first day
• 401(k) with a 6% company match
• 20 days of Paid Time Off every year
• Paid training for both licensing and standard sales training, plus continuing education reimbursement
• Ongoing development and support in every role

No insurance license? No problem. We’ll pay for your training. You’ll need to earn your Property & Casualty and Life & Health licenses within four months of starting.

What You’ll Do

Become our health specialist

• Handle quoting and servicing for the agency’s healthcare products as a trainee
• Handle healthcare open enrollment for the agency, with support from Virginia Farm Bureau Health Insurance team
• Complete all training and proficiency testing for health insurance sales and servicing
• Promote our Healthcare operation: know the product offerings and collect the information needed for a referral

Take care of our members

• Answer customer questions by phone, email and in person
• Process payments, submit claim reports and prepare certificates of insurance and binders
• Prepare correspondence and process Tier 1 changes to insurance policies

Power up our sales team

• Quote home and auto insurance and process new business
• Promote cross-selling and set appointments for agents
• Promote FB Bank products and support sales of Southern Farm Bureau Life Insurance products

Keep the county Farm Bureau running

• Support and promote county Farm Bureau activities
• Maintain all county Farm Bureau records, files and permanent documents
• Maintain the county Farm Bureau’s financial accounting system, record all money transactions and make bank deposits
• Keep membership information accurate. This includes running the renewal process, assigning new membership numbers, keeping a paid member listing as required by the Memorandum of Agreement, conducting the annual membership service check and entering data into the membership system. You’ll be responsible for the county’s adherence to the membership policy.
• Help plan county board meetings and other meetings or events when asked, which includes attending board meetings, recording minutes and maintaining minute books
• Keep in close contact with the County President and Directors on membership and service programs

Run the office

• Open and close the office
• Keep office supplies stocked
• Use all computer programs designed for county Farm Bureau and insurance company use
• Operate office equipment such as the telephone, printer and postage machine

And more

• Attend required training sessions and complete in-office training as instructed
• Perform other duties as requested by the manager

What You Need

Education and licensing

• High school diploma
• Property & Casualty and Life & Health licenses within four months of employment (we pay for your training)
• Keep your licenses current through continuing education (CE) credits

Skills

• Ability to attend all required training classes and meetings (some overnight travel required)
• Comfort with Microsoft Office and the ability to learn and use all in-house systems
• A positive attitude and a proven customer focus
• Strong attention to detail and a high degree of organization
• Effective verbal and written communication
• A team-player mindset
• Ability to multitask and handle frequent interruptions

Bonus points if you have (but not required for consideration)

• Previous insurance experience

Ready to Build Your Health Insurance Career?

If you want meaningful work, a great team, benefits from day one and a clear path to grow.

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.