Member Service Representative Sub

Excelfitness; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the fitness sector is seeking a Member Service Representative to enhance the customer experience at their club. This role involves ensuring a clean and welcoming environment, providing exceptional service to members, and supporting operational strategies. Ideal candidates will possess excellent communication skills, be team-oriented, and have a strong commitment to the company's core values. Join a dynamic team that promotes a Judgement Free Zone and offers various benefits, including a free membership and paid time off. This is an exciting opportunity to grow within a supportive and energetic environment.

Benefits

Financial wellness benefit, MyFlexPay

Free Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Parental Leave

Health Insurance benefits

Qualifications

• Must be at least 18 years of age.
• Excellent communication skills with internal and external customers.
• Familiarity with Planet Fitness brand and operational requirements.

Responsibilities

• Monitor club cleanliness and atmosphere during shifts.
• Communicate with members and create a high level of customer service.
• Audit and balance cash drawers daily.

Skills

Communication Skills

Team-oriented

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Excel

Job description

Join to apply for the Member Service Representative Sub role at Excel Fitness

Position:

Member Services Representative - Front Desk

Reports to:

General Manager (GM)/ Assistant Manager (AM) / Shift Lead

Department:

Operations

Purpose:

Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift.

Duties and Responsibilities:

1. Perform to your best abilities during your assigned work shift.
2. Monitor and maintain club cleanliness and atmosphere.
3. Ensure that all proper training has been completed in order to operate safely and efficiently.
4. Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
5. Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.
6. Process and review Daily Club Activity Paperwork and file in appropriate folders.
7. Audit and balance cash drawers on a daily basis.
8. Update and review daily club reports and complete any corresponding data entry documents.
9. Maintain and clean the front entrance to provide customers with a clean, presentable, and welcoming environment.
10. Adhere to company's policies and guidelines and address any minor infractions.
11. Provide a safe and secure environment for all members.
12. Communicate with members and create a high level of customer service.
13. Stock all retail and promotional items for the following shift.
14. Perform daily club inspections, complete assigned cleaning sections.
15. Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
16. Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
17. Stay up to date on all required certifications and training courses.
18. Communicate with, promote, tour, and assist prospects and potential members.
19. Assist General Manager and Assistant Manager with club promotions, training, and implementation of operational strategies.
20. Ensure facility compliance with all state and federal laws and insurance requirements.
21. Operate and assist applicable members with use of tanning, hydro, and Total Body Enhancement equipment, ensuring all paperwork and procedures are followed.

Qualifications:

1. Must be at least 18 years of age or older.
2. High school diploma or equivalent required.
3. Familiarity with Excel, mission, values, vision, culture, and the Planet Fitness brand and operational requirements.
4. Excellent communication skills with internal and external customers.
5. Must be team-oriented, motivated, and well-organized.

Benefits & Perks:

• Make payday any day with our financial wellness benefit, MyFlexPay.
• Receive a free Planet Fitness Black Card Membership.
• Access our Employee Assistance Program (EAP) for free, confidential counseling resources.
• Eligible team members also receive Paid Time Off (PTO), Paid Parental Leave, and Health Insurance benefits.

Other Details:

• Work Environment: Fitness club environment, using standard office equipment; noise level may be loud.
• Physical Demands: Regularly required to talk or hear, stand, walk, handle objects, reach; occasionally sit, climb, balance, stoop, kneel, crouch, crawl, lift up to 75 pounds.
• Position Type/Hours: Full-time or part-time, non-exempt; hours vary per location and business needs.
• EEO Statement: Excel Fitness is an Equal Opportunity Employer.
• Other Duties: Responsibilities may change at any time without notice.