Member Service Representative (Part Time)

Planet Fitness - PFNoCritics; Green Valley (AZ); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company as a Member Services Representative, where your passion for fitness and exceptional customer service will create a welcoming environment for members and guests. In this engaging role, you'll be the first point of contact, greeting individuals and providing assistance with their inquiries. Your upbeat attitude and ability to empathize will ensure that every member feels valued and supported. This position offers the chance to work in a dynamic setting, contributing to a culture of health and wellness while honing your customer service skills. If you're ready to make a difference in people's fitness journeys, this role is for you!

Qualifications

• Customer service background preferred with a passion for fitness.
• Strong listener with exceptional customer service skills.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities, including member check-ins and tours.

Skills

Customer service skills

Basic computer proficiency

Empathy and problem-solving

Upbeat and positive attitude

Education

High School diploma/GED equivalent

Job description

MEMBER SERVICES REPRESENTATIVE (PART TIME)

Location: Green Valley, AZ

Type: Part Time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.