Member Service Representative (Overnight)

Planet Fitness - PFNoCritics; Lubbock (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Lubbock, TX is seeking a friendly Member Services Representative to deliver outstanding customer service to members and guests. The role involves greeting people, managing front desk tasks, processing sign-ups, and giving tours to prospective members.

You will update member accounts, respond to inquiries, and escalate issues to the Assistant Manager or Manager as needed, while helping keep the club clean and welcoming for all visitors.

Qualifications

• Customer service experience is preferred.
• Basic computer skills using club systems or tablets.
• Must present a positive, upbeat attitude.
• Punctual and reliable with consistent attendance.
• Strong listening and problem-solving abilities.
• Able to interact professionally with members and staff.
• Diplomacy in all member interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Manage front desk duties: answer phones, check members in, sign new members, give tours.
• Facilitate updates to member accounts as needed.
• Respond to questions or concerns, escalating to management when required.
• Help maintain cleanliness and neatness of the club.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Active listening

Diplomacy

Excellent communication

Education

High School diploma/GED

Job description

MEMBER SERVICES REPRESENTATIVE

Location: Lubbock, TX (Monday-Thursday 10pm-6am)

Type: Full Time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.