Member Service Representative-Opener and Weekends

YMCA OF PAWTUCKET; Lincoln (RI); On-site; USD 19,286 - 24,796; Part time

Job summary

Anytown YMCA in Lincoln, RI is seeking a Membership Representative to welcome and assist members, promote memberships and programs, and maintain a positive, inclusive atmosphere. The role emphasizes responsive service to members and guests and supporting community engagement.

Responsibilities include handling member inquiries, conducting tours, selling memberships, and building positive relationships with volunteers and members while upholding YMCA policies and standards.

Qualifications

• Previous customer service, sales or related experience.
• CPR/AED and First Aid Certifications required within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Basic knowledge of computers.

Responsibilities

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants; supports member retention.
• Conducts interviews and tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members; helps members connect with others at the Y.
• Welcomes, connects, and supports members; encourages involvement and community giving back.
• Handles and resolves membership concerns; informs supervisor of unusual situations or unresolved issues.
• Applies YMCA policies related to member services.
• May hand out locker keys and towels; may monitor locker rooms as required.

Skills

Customer service experience

Sales experience

Interpersonal skills

Diversity relations

Computer basics

Education

CPR/AED and First Aid Certification

Job description

Job Details

Job Location: Lincoln, RI 02865

Salary Range: $16.00

POSITION SUMMARY

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative at Anytown YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Representative responds to member and guest needs and promotes memberships and programs.

OUR CULTURE

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become.We are genuine: we value you and embrace your individuality.We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturing: we support you in your journey to develop your full potential.We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.

LEADERSHIP COMPETENCIES

• Communication & Influence
• Engaging Community

Qualifications

• Previous customer service, sales or related experience.
• CPR/AED and First Aid Certifications required within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.