Member Service Representative - Main

Veterans Administration Credit Union, Kansas; Wichita (KS); On-site; USD 35,000 - 42,000; Full time

Job summary

Mid American Credit Union in Wichita is seeking a friendly Member Service Representative to assist members with account transactions, verify information, and provide responsive service.

You will maintain accuracy, handle multiple systems, and stay current with product knowledge while upholding compliance standards. The role is on-site and requires professional appearance and strong communication.

Qualifications

• High School Diploma or GED required.
• Six months to two years of related service experience.
• Excellent written and verbal communication.
• Discretion and confidentiality in interactions.
• Punctual and professional appearance.

Responsibilities

• Performs member servicing using computerized systems for verification.
• Gathers information to complete transactions efficiently.
• Assists members in managing accounts and addressing their needs.
• Maintains accuracy and attention to detail.
• Exhibits a positive, friendly and professional attitude.
• Keeps up with product and service changes.
• Completes annual training on BSA/AML compliance and policy updates.

Skills

High school diploma GED

Six months to two years experience

Multitasking

Relationship building

Confidentiality

Conflict resolution

Active listening

Punctuality

Professional appearance

Education

High School Diploma or GED

Job description

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.

This is not a remote or hybrid position.

Essential Functions and Responsibilities

• Performs member servicing by using several computerized systems for member verification
• Gathers relevant information to complete transactions efficiently
• Assists members in managing their accounts and addressing their needs
• Demonstrate a high degree of accuracy and attention to detail
• Maintains a positive, confident, friendly and professional attitude and appearance
• Continually develops subject matter expertise, keeps pace with changes in products and services
• Completes and adheres to annual training regarding BSA/AML complianceCompletes periodic training pertaining to updates in policies and procedures

Skills and Qualifications

• Education - High School Diploma or GED required
• Experience - Six months to two years of similar or related experience with delivering exceptional service while exhibiting empathy, patience and excellent written and verbal communication.
• Additional skills – Proficiency with multitasking and building relationships; interactions with members and coworkers often rely on confidentiality and discretion, as well as demonstration of conflict anticipation and resolution, tactful delivery, and good listening skills.
• Other – Professional appearance and manner, as well as punctuality.

Physical Demands and Work Environment

• Must be able to lift 10 pounds
• Climate-controlled shared work area with standard levels of office noise and minimal fluctuation in temperature. Employees will be expected to sit, stand, stoop, and walk while performing the duties of this job.
• Interactions with members and coworkers include telephone and some video calls, in addition to in-person interfacing.

An Equal Opportunity Employer

Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.

Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

The Right to Work

Este Empleador Participa en E-Verify

El Derecho a Trabajar