Member Service Representative 2 - E-Branch

Veterans Administration Credit Union, Kansas; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Mid American Credit Union is seeking a detail-oriented Member Service Representative for its E-Branch to deliver exceptional service through video banking, phone, email, and chat. You will sell and support Mid-American products while maintaining accuracy and high-quality member interactions.

The role emphasizes strong communication, interpersonal skills, and a proactive approach to solving member needs in a fast-paced environment.

Qualifications

• Education - High School Diploma or GED required.
• Experience - Six months to two years of similar or related experience. Knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
• Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.

Responsibilities

• Delivers exceptional member service through electronic communication channels and services.
• Executes member servicing using computerized systems for verification and transactions.
• Maintains a positive, professional attitude and accurate attention to detail in video banking interactions.
• Follows credit union policies and procedures for servicing members and meeting performance metrics.

Skills

Customer service

Communication

MS Office

Education

High School Diploma

Job description

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.

Who Should Apply

Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectationsevery day?

What You’ll Do

At Mid American Credit Union, a Member Service Representative at the E-Branch delivers exceptional member service through electronic communication channels (Interactive Teller Machines, phone, email, chat, text, video. etc.) while successfully servicing and selling Mid-American Credit Union products and services. A successful MSR at the E-Branch will possess proven member service and sales skills; strong verbal and written communication; and above all else a strong desire to serve members and co-workers.

Member Relations

• Performs member servicing by using several computerized systems for member verification.
• Gathers relevant information to complete the transaction, validating information and perform video banking functions while ensuring they are in accordance with credit union processes and procedures while demonstrating a high degree of accuracy and attention to detail.
• Maintains a positive, confident, friendly and professional attitude and appearance while being perceptive that actions, gestures and facial expressions are being transmitted by video
• Maintain a positive attitude and engages members when they interact with them.

Operations

• Follow all policies and procedures set by the credit union when assisting members.
• Performs in-bound and outbound account servicing activities through multiple electronic channels.
• Consistently develops subject matter expertise to ensure knowledge keeps pace with changes in products and services, policies, procedures, regulations, laws and best practices.
• Adhere to department scheduling requirements to meet individual and department performance metrics.

What You Need to Get the Job Done

• Education - High School Diploma or GED required
• Experience - Six months to two years of similar or related experience. Knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
• Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.

An Equal Opportunity Employer

Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.

Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

The Right to Work

Este Empleador Participa en E-Verify

El Derecho a Trabajar