Member Service Representative - Livonia

Lake Michigan Credit Union; Livonia (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Lake Michigan Credit Union is seeking a Member Service Representative in Livonia, MI. The role involves providing exceptional service, educating members on products, managing accounts, and supporting branch operations. We offer competitive pay, health benefits, and various perks to ensure employee satisfaction and growth.

Benefits

Weekly Pay

Comprehensive Health & Wellness package

Retirement options like 401(k) with company match

Paid time off including vacation and personal days

Tuition reimbursement

Qualifications

• 1-3 years of related experience.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver exceptional service and educate members about products.
• Open and process various types of accounts and loans.
• Assist in branch operations and represent LMCU in the community.

Skills

Customer Service

Communication

Job description

Member Service Representative - Livonia page is loaded

Member Service Representative - Livonia

Apply locations Livonia, MI time type Full time posted on Posted 3 Days Ago job requisition id REQ-2025-5716

Job Title:Member Service Representative

Primary Location: Livonia

Employee Status: full-time hourly

Estimated Hours/Week:38

Remote: No

% of Travel for the Position: 0%

What You’ll Get: (note varied offerings based on role and hours)

• Weekly Pay

• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision

• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)

• Retirement options like 401 (k) with company match and pension.

• Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.

• Tuition reimbursement

• To see a full list of our benefit offerings – check out this helpful guide !

About this position:

L MCU is looking for a Member Service Representative who is responsible for serving as the primary point of contact for all retail members including both new and existing LMCU members. Responsible for educating and cross selling members on LMCU products and services that best fit their financial needs. This position will also be responsible for setting up all types of new accounts and consumer loans, recognizing and prioritizing member needs.

What you’ll do:

• Provides members with an exceptional level of service by partnering them with products which cater to their financial needs.

• Must possess the ability to open and process new accounts, checking products, saving products, loans (unsecured/secured), credit cards, second mortgages, HSA, or IRA accounts with excellent accuracy. Able to become registered through NMLS and a notary through the county.

• Builds relationships with business partners and able to successfully refer products to them.

• Helps members create a safe financial future by counseling them on financial responsibility and credit.

• Able to assist in all aspects of the branch as needed, such as processing transactions, vault responsibilities, and Saturday supervisor duties.

• Willing to represent LMCU within the community or at various sponsored events.

• Able to mentor peers and help coach to find successful referrals
  

What You’ll Bring:

• One to three years of similar or related experience.

• Excellent written and verbal communication skills.
  

Who We Are:

We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.

It’s about always doing what’s best and right for our members - it guides everything we do.

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day.As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.

You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.

Have additional questions about the role?

You may email us at: [e-mail] .

If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:

Call us at: [phone]

Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316

Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.

LMCU is an Equal Opportunity Employer