Member Service Representative II

First Harvest Credit Union; Deptford Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a motivated Member Service Representative II to provide exceptional service to members. In this role, you will assist members with their financial needs, process transactions, and promote credit union products and services. You will engage with members to understand their needs and recommend suitable solutions, all while ensuring compliance with regulatory requirements. This position offers a dynamic work environment where you will travel to various branches and participate in community events. If you are passionate about delivering outstanding service and thrive in a team-oriented setting, this opportunity is perfect for you.

Qualifications

• Minimum 6 months experience in a financial institution as MSR I or related role.
• Strong background in lending, sales, and member service is preferred.

Responsibilities

• Deliver exceptional service by assisting members with financial needs.
• Process transactions and recommend appropriate credit union products.

Skills

Excellent communication skills

Customer service skills

Knowledge of banking regulations

Microsoft Office Suite proficiency

Sales techniques knowledge

Problem solving abilities

Ability to work with limited supervision

Education

High School Diploma or GED

Associate's degree

Tools

DNA core system

Job description

The MSR II is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The MSR II also helps members manage their accounts, resolve any issues, and ensure compliance with regulatory requirements. As a Float MSR II, the ability to travel to all branches within our Branch Network on a daily basis as needed and work well in team environments.

Key Responsibilities

• Adheres to the FHCU Service Standards as established.
• Conducts basic and complex transactions in a professional, courteous manner, including but not limited to: deposits, transfers, withdrawals, payments, wire transfer paperwork, stop payments, payroll set up, opening/closing accounts, and all other financial and non-financial transactions for members.
• Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs.
• Meets established individual and group sales goals by using various sales techniques.
• Responds to member inquiries regarding the operation of accounts, access to services, and assists members in making the most effective usage of service offerings.
• Performs duties with limited supervision and resolves issues within the scope of authority assigned.
• Executes loan applications and disbursements.
• Makes outbound calls to members regarding outstanding loan approvals, various credit union products and services.
• Attends offsite events to increase membership within our Select Employer Groups.
• Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department.
• Represents the credit union at various community events and assists the manager with business development duties when necessary.
• Performs other duties or special projects as assigned.

Qualification Requirements

Education:

• High School Diploma or GED required
• Associate's degree preferred

Experience:

• Minimum of 6 months experience working as a MSR I, or related position in a financial institution
• Prior sales experience, preferred

Skills & Competencies:

• Knowledge of general banking regulations and credit union policies and procedures
• Proficient with Microsoft Office Suite, Outlook and using the Internet
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Professional appearance and demeanor
• Ability to work with limited supervision and exercise judgement
• Basic knowledge of sales techniques
• Available to travel to other branches when required
• Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service.
• Strong knowledge of consumer lending, regulatory requirements and loan processing.
• Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies.
• Strong problem solving and decision-making abilities to address member concerns and operational challenges effectively.
• Knowledge of credit union products, services and compliance regulations.
• DNA core system experience is a plus but not required

Physical Requirements:

The physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more and perform repetitive hand movements on a keyboard.

Americans with Disabilities Act (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request an accommodation please contact Human Resources at 856-232-9000 ext. 5104 or via email to [e-mail].

First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of First Harvest Credit Union.