Member Service Representative II

First Harvest Credit Union; Deptford Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Member Service Representative II to join their dedicated team in Deptford, New Jersey. In this role, you will be the face of the credit union, delivering exceptional customer service and assisting members with their financial transactions. You'll leverage your sales skills to meet goals while contributing to the growth of the credit union. This position offers a supportive work environment where your contributions are valued, and opportunities for career development abound. If you're passionate about helping others achieve their financial goals, this is the perfect opportunity for you.

Benefits

Career Development Opportunities

Flexible Work Environment

Employee Recognition Programs

Qualifications

• Minimum six months experience in a financial institution as a MSR I.
• Knowledge of banking regulations and credit union policies.

Responsibilities

• Provide high-quality customer service for various transactions.
• Engage members to understand their financial needs and recommend products.

Skills

Customer Service

Sales Techniques

Communication Skills

Interpersonal Skills

Microsoft Office Suite

Education

High School Diploma or GED

Associate's Degree

Tools

Microsoft Office Suite

Job description

MEMBER SERVICE REPRESENTATIVE II

Job Category: Customer Service/Banking

Location: Deptford, New Jersey

First Harvest Credit Union is a diverse, full-service financial institution serving members throughout South Jersey. We are a family of passionate people, dedicated to serving the community and living out our mission to provide quality financial solutions and world-class service to our members while delivering our social commitment in the communities we serve.

We care about our employees and strive to create an environment where people thrive, partnerships prevail, and performance excels. In addition to offering the best career development opportunities, benefits, flexibility, and work environment possible, we truly listen to ideas from employees at all levels and work together to solve problems. Here at First Harvest, we work hard, play hard, reward each other, and treat each other like family.

A DAY IN THE LIFE OF A MEMBER SERVICE REPRESENTATIVE II

As a Member Service Representative, you directly contribute to the success of our credit union by providing our members with high-quality customer service. You conduct both basic and complex transactions, including deposits, transfers, withdrawals, payments, wire and Western Union paperwork, stop payments, payroll set up, and opening or closing accounts. When engaging with members, you take care to understand their financial needs as well as make recommendations for appropriate products and services that help them make the most effective use of what we offer.

In addition, you use various sales techniques to meet established individual and group sales goals. At times, you attend off-site events for business development opportunities to increase membership at our credit union. You make outbound calls to members regarding outstanding loan approvals, various products or services, and to get feedback on their experience with our financial institution. To stay up to date on any changes, you actively participate in self-development education programs as well as compliance courses through our training department and digital university. You enjoy having a job where you get to help people fulfill their financial goals while growing a successful career in banking!

Qualification Requirements

Educational/Training Requirement:

• High School Diploma or GED
• Associates degree, preferred

Experience:

• Minimum of six months experience working as a MSR I, or related position in a financial institution
• Prior sales experience, preferred

Knowledge, Skills, and Abilities:

• Knowledge of general banking regulations and credit union policies and procedures
• Proficient with Microsoft Office Suite, Outlook and using the web
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Professional appearance and demeanor
• Ability to work with limited supervision and exercise judgement
• Basic knowledge of sales techniques
• Available to travel to other branches and off-site company events when required

Physical Requirements:

The physical demands of the position require being able to stand for up to eight (8) hours per day, lift items weighing an estimated 5-10lbs or more and perform repetitive hand movements on a keyboard.

Americans with Disabilities Act (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request and accommodation, please contact Talent Services at 856-232-9000 ext. 5108 or via email to [e-mail].

First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled