Member Service Representative I (Teller)

Educu; Columbus, Northern (OH, KY); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical / Dental / Vision coverage

Company paid Life Insurance, STD, LTD

Voluntary Life Insurance Coverages

Flexible Spending Account (Health and/

401(k) plan with a 5% company match

Generous time off program

Education assistance program

Employee discount on certain credit件

Free on-site parking

Job summary

Education First Credit Union (EFCU) is hiring a Member Service Representative I for the Columbus Mound Street branch. The MSR I is the first member-facing contact, handling transactions and guiding members to the right services. In-office, local candidates with reliable transportation are encouraged to apply.

The role emphasizes accurate cash handling, professional communication, and a commitment to respectful service, with opportunities for growth within the MSR ladder.

Qualifications

• Customer service experience in a financial setting preferred.
• Ability to handle financial transactions accurately and discreetly.
• Willingness to work in an in-office Columbus, OH location.

Responsibilities

• Handle financial transactions accurately for members.
• Answer questions and connect members to services.
• Balance cash drawer daily and process deposits/payments.
• Assist with account questions or discrepancies and refer to senior staff as needed.
• Provide professional, respectful service in person and via phone/other channels.
• Support growth path from MSR I to higher levels.

Skills

Clear communication

Attention to detail

Fast-paced work

Computer literacy

Team and individual goals

Calm demeanor with upset customers

Microsoft Teams experience

Active listening

Education

High School Diploma or GED

Associate degree preferred

Banking experience preferred

Cash handling experience

Knowledge of banking products

Regulatory understanding a plus

Tools

Microsoft Teams

Online banking systems

Chat platforms

Job description

Education First Credit Union (EFCU) is a full-service not-for-profit financial institution. Our mission is to enhance our members’ financial position through education, quality service, and value-minded products. Education First Credit Union was founded in 1936 by a small group of Columbus City School teachers. Our members include school employees and students in the State of Ohio. Recently our membership has been expanded to include Franklin and surrounding Counties. Recognizing the social impact of education on our society, we will continue serving school employees and students within this vital community as our primary point of emphasis.

We’re based in Columbus, with an additional branch office located in Reynoldsburg.

Our recruiting process:

• Position has been posted internally and externally.


• 20-minute conversation with HR


• 60-minute in person conversation with panel interview


• Job offer

EFCU is looking for a Member Service Representative I (MSR I) for our Columbus Mound Street branch.

Pay Range starting at $17.50 / hour.

The Member Service Representative I (Teller) is often the first person members see or speak with when they visit, call, or use the drive-through. This role plays an important part in creating a positive and professional experience for every member.

You will handle financial transactions accurately, answer questions, and help connect members to the right services. Every interaction should reflect respect, accuracy, and a commitment to doing what’s right.

This is an in-office position. Candidates must live in the Columbus area and have reliable transportation to the branch.

Responsibilities:

• Cash checks and provide withdrawals after verifying signatures, dates, and account information


• Accept deposits, loan payments, and credit card payments, ensuring amounts and dates are correct


• Balance your cash drawer daily, including cash, coin, and checks


• Process transactions such as term deposits, retirement account contributions, night deposits, and mail deposits


• Order debit cards and checks for members as requested


• Research and help resolve account questions or discrepancies


• Answer account questions by reviewing account history


• Refer members to senior team members or managers when additional support or products may be helpful


• Provide professional, respectful service in person, over the phone, and through other communication channels


• Complete additional tasks as assigned

This position does offer growth opportunities and a structure career path from MSR I, MSR II, to MSR III.

Education & Experience:

• High School Diploma or GED required


• Associate degree preferred


• Previous experience in a financial institution or bank is preferred


• Cash handling experience required
  
• Basic knowledge of banking or credit union products and services is helpful


• Understanding of financial regulations is a plus

Technical Skills:

• Clear and professional communication skills


• Strong attention to detail and accuracy


• Ability to work in a fast-paced environment


• Comfortable using computers and multiple programs at the same time


• Ability to work toward individual and team goals


• Professional and calm approach when working with upset or frustrated individuals


• Experience using tools such as Microsoft Teams, online systems, or chat platforms is helpful


• Strong listening skills


• Commitment to maintaining confidentiality

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Education First Credit Union, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience doesn’t align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Other:

• Ability to work a flexible schedule, including Saturdays


• In-office role


• Reliable transportation required for work, training, and occasional off-site meetings


• Reasonable accommodations will be considered


• Occasional overtime may be required

EFCU offers a complete benefits package to full-time employees that reflects how much we value our employees. Benefits include:

• Medical / Dental / Vision coverage (including qualified dependents)


• Company paid Life Insurance, STD, LTD


• Voluntary Life Insurance Coverages


• Flexible Spending Account (Health and Dependent Care)


• 401(k) plan with a 5% company match


• A generous time off program


• Education assistance program


• Employee discount on certain credit union services and products


• Free on-site parking

Education First Credit Union is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.