Member Service Representative I

AmeriCU Credit Union; Town of Lowville (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Health benefits

HSA contributions

Paid time off

401(k) match

Tuition reimbursement

Life insurance

Disability coverage

Team culture

Job summary

AmeriCU Credit Union in Lowville, NY is seeking a friendly Member Service Representative I to help members with everyday transactions and to confidently use Interactive Teller Machine technology. You will build relationships by suggesting products, supporting retention, and greeting members professionally.

The role includes training responsibilities, knowledge of compliance, and opportunities for growth within a community-focused credit union.

Qualifications

• Customer service experience with members.
• Ability to handle teller transactions and ITM tech.
• Familiarity with CRM systems and documentation.

Responsibilities

• Welcome members in a professional, enthusiastic, and helpful manner.
• Serve as a primary resource for traditional teller transactions and ITM technology.
• Assist members with account servicing and file maintenance accurately and efficiently.
• Record interactions with current and prospective members in AmeriCU’s CRM system.
• Learn about each member’s financial needs and recommend appropriate AmeriCU products and services.
• Support member retention, relationship growth, and new member acquisition through in-person conversations and courtesy calls.
• Partner with teams across the organization to deepen existing relationships and create new ones.
• Work toward established annual performance goals.
• Serve as a lead trainer for new financial center employees on desk and teller-line responsibilities.
• Provide training support to other regional financial centers when needed.
• Share ideas, take initiative, and collaborate with colleagues to improve the member and employee experience.
• Follow all credit union and departmental policies and procedures.
• Maintain knowledge of applicable compliance, operational, and risk controls.
• Follow regulatory requirements, including the Bank Secrecy Act and SAFE Act.
• Participate in community engagement and involvement activities.

Skills

Customer service

Teller transactions

CRM system

ITM technology

Tools

CRM software

ITM technology

Job description

Member Service Representative I

Location: Lowville, NY

Starting Pay for this role - $19.84/hour to $24.80/hour, actual starting pay will depend on experience

Position is overtime eligible and incentive eligible

The Opportunity - Member Service Representative I

AmeriCU Credit Union is looking for a friendly, motivated, and service-focused Member Service Representative I to join our Financial Center Services team. In this role, you will help members complete everyday transactions, understand available financial solutions, and confidently use AmeriCU’s Interactive Teller Machine technology.

What You’ll Do as a Member Service Representative I

Create an Exceptional Member Experience

• Welcome members in a professional, enthusiastic, and helpful manner.
• Serve as a primary resource for traditional teller transactions and ITM technology.
• Assist members with account servicing and file maintenance accurately and efficiently.
• Record interactions with current and prospective members in AmeriCU’s CRM system.

Build and Grow Member Relationships

• Learn about each member’s financial needs and recommend appropriate AmeriCU products and services.
• Support member retention, relationship growth, and new member acquisition through in-person conversations and courtesy calls.
• Partner with teams across the organization to deepen existing relationships and create new ones.
• Work toward established annual performance goals.

Support and Develop the Team

• Serve as a lead trainer for new financial center employees on desk and teller-line responsibilities.
• Provide training support to other regional financial centers when needed.
• Share ideas, take initiative, and collaborate with colleagues to improve the member and employee experience.

Maintain Compliance and Operational Excellence

• Follow all credit union and departmental policies and procedures.
• Maintain knowledge of applicable compliance, operational, and risk controls.
• Follow regulatory requirements, including the Bank Secrecy Act and SAFE Act.
• Participate in community engagement and involvement activities.

Benefits & Growth Opportunities

At AmeriCU, our Member Service Representative roles are designed for growth—whether you're starting your career or looking to advance. We invest in our employees and provide opportunities to build a long‑term career.

We offer:

• Competitive Medical, Dental, and Vision plans
• Health Savings Account contributions
• Generous Paid Time Off and Paid Holidays
• 401(k) with employer match after one year
• Employee Assistance Program
• Tuition Reimbursement (after one year, full-time)
• Company-paid Life Insurance and AD&D
• Enhanced Short-Term Disability coverage
• Employee appreciation events and a strong team culture

About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

• https://www.americu.org/in-our-community/
• https://www.americu.org/why-americu/