Member Relationship Representative

Northland Area Federal Credit Union; West Branch (MI); On-site; USD 32,000 - 44,000; Full time

Job summary

Northland Area Federal Credit Union in West Branch, MI, is seeking a full-time Member Relationship Representative. You will deliver outstanding service, process daily financial transactions accurately, and help members reach financial goals while promoting our broad product suite.

The ideal candidate enjoys solving problems, shows attention to detail, and brings warmth and professionalism to every interaction. Prior customer service or financial experience is a plus.

Qualifications

• Love helping people solve problems.
• Eye for detail.
• Warmth and professionalism in interactions.
• Customer service or financial experience preferred.

Responsibilities

• Deliver outstanding service to members.
• Handle daily financial transactions with accuracy.
• Meet member education and service goals.
• Promote a wide range of products to help our members thrive.

Skills

Customer service

Problem solving

Attention to detail

Professionalism

Job description

Your Next Career Move Starts Here!

We are seeking candidates for a Full Time, Member Relationship Representative position at our West Branch I location. Ready to turn everyday conversations into financial success stories? We're looking for someone who loves helping people and wants to grow with a team that truly values exceptional service.

What is The Role? To b

Deliver outstanding service, handle daily financial transactions with accuracy, meet member education and service goals, and promote a wide range of products that help our members thrive—all in a fast- paced, people-focused role.

You're Perfect If

• Love helping people solve problems
• Have an eye for detail
• Bring warmth and professionalism to every interaction
• Have customer service or financial experience (bonus points!)

Why You'll Love It Here

• Member Education goals that actually make sense
• Incentive pay + annual bonuses + paid training
• Real advancement opportunities
• Amazing benefits package

Qualifications

Must possess and maintain a valid driver’s license + previous credit union, financial institution, cash handling, customer service, sales or related experience preferred.

Ready to make banking better? Your members are waiting!

Equal Opportunity Employer

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