Member Service Representative I

Maine Credit Union League; Atlantic (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Member Service Representative to join their team. This role is pivotal in delivering exceptional service and building relationships with members. You will handle transactions, educate clients on financial products, and ensure compliance with regulations. The company prioritizes professional development, offering a supportive environment for growth and learning. If you are passionate about making a difference in the financial lives of others and enjoy a fast-paced, community-oriented workplace, this opportunity is perfect for you.

Qualifications

• 1–3 years of customer service experience, ideally in banking or retail.
• Natural problem solver thriving in fast-paced environments.

Responsibilities

• Be the face of our credit union, helping members with transactions.
• Educate members about financial products and build lasting relationships.

Skills

Customer Service

Problem Solving

Attention to Detail

Job description

Atlantic FCU is hiring a Member Service Representative I at its Brunswick location.

Description:

Unlock Your Full Potential: Become a Key Player on Our Member Service Team!

Atlantic FCU is looking for an energetic and detail-oriented Member Service Representative who’s ready to make a real impact in the financial lives of our members. If you are experienced and have a background in banking, retail or service, love connecting with people, and want to further your career, this could be the perfect fit.

What You’ll Do:

You won’t just handle routine transactions—you’ll be the face of our credit union, helping members with everything from deposits to problem-solving. Your support will be in branch and in our digital channels.

Be a Relationship Builder: You’ll do more than provide service—you’ll build lasting relationships. Educate our members about our full suite of financial products, helping them make smarter decisions.

• Maintain Financial Integrity: Balance your drawer down to the penny every time and ensure all transactions are accurate. Your keen eye will help catch potential issues before they become problems.
• Compliance and Security: Safeguard confidential information, keep an eye out for suspicious activity, and stay on top of all regulations.
• Branch Support: From opening and closing the branch to assisting with audits, you’ll be an essential part of the team’s day-to-day operations.

Why You’ll Love It Here: At Atlantic, your professional development is our priority. You’ll have the opportunity to grow, learn, and take on new responsibilities in a supportive environment that values hard work and dedication. Go beyond transactions and take the next step in your career with a team that’s got your back; we want to hear from you!

Atlantic is an Equal Opportunity Employer.

Requirements:

What You Bring to the Table: We’re not just looking for skills—we’re looking for someone who shares our commitment to serving our community. Here’s what helps you stand out:

• 1–3 years of customer service experience, ideally in banking, retail or service.
• A natural problem solver who thrives in a fast-paced environment.
• An eye for detail, balancing your cash drawer and ensuring all tasks are done with precision.
• Willingness to travel to branches when needed.