Member Service Representative: Harahan

Luminate; Harahan, Northern (LA, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Jefferson Parish Employees FCU is hiring a Member Service Representative to act as a primary liaison between members and the Credit Union, delivering exceptional service and assisting with account inquiries and daily financial needs.

The role covers in-person and telephone support, routine transactions, new account openings, and adherence to policies, with a focus on accuracy and professionalism in all member interactions.

Qualifications

• Professional interpersonal skills for servicing members and projecting a positive image.
• Knowledge of Credit Union products and policies; Symitar Episys Core System is preferred.
• Education up to high school equivalent with related experience in member service or teller roles.

Responsibilities

• Represent the Credit Union to members in a courteous, professional manner and provide accurate service for transactions.
• Process routine transactions: deposits, withdrawals, loan payments, in-person, night drop, mail, transfers; issue temporary checks and debit cards; open accounts; service CDs & IRAs.
• Provide information about Credit Union services or policies in person or by phone.
• Respond to member requests or complaints and direct to the right person for assistance.
• Open new accounts and service existing ones; set up new account files and provide necessary information.
• Handle transfer requests, loan payments, share withdrawals, check requests, and other member service tasks.
• Conduct orientation interviews on Credit Union services with new members.
• Issue and balance money orders, travelers checks, and Credit Union checks; manage activity reporting and remittance.

Skills

Interpersonal skills

Customer service

Basic math

Education

High school diploma or equivalent

Tools

Symitar Episys Core System

Job description

Posted: 10/8/26Jefferson Parish Employees FCU is hiring Member Service Representative. Member Service Representative Serves as a primary liaison between Credit Union members and the organization, providing exceptional member service and support. Responsible for assisting members with account inquiries, opening and maintaining accounts, and professionally addressing their day‑to‑day financial needs. Performs a variety of member transaction services accurately and efficiently while ensuring compliance with Credit Union policies and procedures and maintaining a high level of professionalism.

Essential Functions

• Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in the processing of transactions.
• Perform routine transactions, including but not limited to processing deposits, withdrawals, loan payments received in‑person, through night drop and from U.S. Postal mail, and transfers; issuing temporary checks and ATM/VISA Debit cards, check cashing, selling stamps and opening accounts, CD’s & IRA’s.
• Provide in person and by telephone, general and specific service‑related information concerning Credit Union services or policies.
• Respond to members’ requests, problems and complaints, and/or directs them to the proper person for specific information and assistance.
• Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership.
• Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, line of credit advances and any other requests received from members.
• Conduct orientation interviews on Credit Union services and programs with each new Credit Union member.
• Responsible for issuing and balancing money orders, travelers checks and Credit Union checks in a daily basis. Also responsible for activity reporting and remittance.

Job Specifications

• Professional, well-developed interpersonal skills necessary for servicing Credit Union members and projecting a positive image as representative for the Credit Union.
• Work requires extensive knowledge of all Credit Union products and services. Symitar Episys Core System preferred.
• These characteristics are normally acquired through completion of education up to the equivalent of a four-year high school education plus some similar or related experience in the member service and/ or teller area of a Credit Union or financial institution.

• Basic mathematical skills required (adding, subtracting, multiplying, dividing.)

• This job requires standing and sitting the majority of the day and occasional bending, twisting, reaching at above and at below shoulder level, finger dexterity, handling or filing objects, tools or controls, talking and hearing.
• The position requires frequent lifting of up to 10 pounds and occasional lifting of up to 35 pounds.