Member Service Representative - Coralville

Corda Credit Union; Coralville (IA); On-site; USD 34,000 - 42,000; Full time

Job summary

Corda Credit Union in Coralville, IA seeks a friendly Member Services Representative to deliver warm, member-focused service and practical financial solutions. You will be the first point of contact, helping members with information about products, answering questions, and processing transactions with accuracy.

You will engage with members across in-person, phone, email, and digital channels to tailor solutions, build lasting relationships, and support community growth and branch success.

Qualifications

• Experience in customer service and sales.
• Strong communication and interpersonal skills.
• Ability to work with in-person, phone, email, and digital channels.

Responsibilities

• Provide information about products and services.
• Process transactions accurately.
• Identify financial solutions tailored to each member's needs.
• Build lasting relationships through outstanding service and guidance.
• Engage with members via in-person, phone, email, and digital channels.

Skills

Customer service

Sales experience

Communication

Team collaboration

Job description

Are you a people-first leader who thrives on finding financial solutions, driving results, and making a meaningful impact in your community?

Corda Credit Union is hiring Member Services Representatives for our Coralville Branch location. This is an incredible opportunity for an individual with customer service and sales experience who is ready for their next career chapter.

Why this role stands out:

• Collaborate with a high-performing branch team
• Drive exceptional member experiences while delivering financial solutions
• Play a key role in community engagement and local growth
• Join a company recognized for Member Focus and Career Growth
• Access to our very generous benefits and encouraged work/life harmony

As a Member Services Representative at Corda Credit Union, you play a vital role in delivering exceptional, member-focused financial solutions. Through in-person interactions, phone conversations, email correspondence, and digital channels, you create a seamless and positive experience for our members. In this role, you will provide information about products and services, process transactions, and identify financial solutions tailored to each member's unique needs. As one of the first faces our members see when they enter our branches, you help build lasting relationships by providing outstanding service, trusted guidance, and a welcoming presence.

We are seeking Member Service Representatives who are passionate about personal and professional growth, delivering outstanding member service, and maintaining operational excellence-someone who wants their work to make a meaningful impact both inside and outside the branch.

Location: Coralville, IA