Member Service Representative

Community First Credit Union; Neenah (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Community First Credit Union is seeking a Member Service Representative to engage with members in-branch, listen actively, and uncover financial needs to offer appropriate deposit and loan products. You’ll assist with accounts, transfers, and payments while upholding credit union policies.

The role emphasizes relationship-building, cross-selling, and delivering outstanding service in a busy lobby setting. Prior banking/financial experience is preferred, with a focus on teamwork and helpfulness.

Qualifications

• Associate's degree in banking, finance, business, or related field.
• Two years of relevant experience; prior lending and financial services experience preferred.
• Exceptional verbal and written communication skills; strong time management and organizational skills.
• Familiarity with Microsoft Office suite and web-based software packages.
• Passion for providing outstanding service to members; ability to work hard, find solutions and have fun.

Responsibilities

• Provide outstanding service by meeting and speaking with members to uncover financial needs and provide appropriate solutions.
• Open and service deposit accounts for members or prospective members, including savings, checking, certificates, money markets, HSA, IRA, ACH, and ATM; close accounts when necessary.
• Assist members with service needs, including wire transfers, payroll deduction/direct deposit, check and ATM requests, and statement queries.
• Assist members in the successful resolution of questions or concerns regarding their accounts.
• Take loan applications, perform debt ratio/collateral analysis, obtain approval, close loan, and complete file.
• Customize protection solutions for lending products including payment protection, GAP, and warranty.
• Answer questions about mortgage loans, commercial loans, credit cards, and other products or services.
• Promote and cross-sell based on member needs to increase services per household and deepen member relationships.

Skills

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Microsoft Office

Web-based software

Financial services

Education

Associate's degree in banking/finance

Job description

We believe passionate people provide excellent service. As our Member Service Representative, your active listening skills, "find a way" attitude, and financial acumen will solidify your role as a valued partner for our members. Our strong branch traffic shows there's still something special about the face-to-face conversations you’ll support. Having relationship‑based discussions to uncover a member’s financial needs will allow you to offer exceptional consumer deposit and loan products solutions. If you seek meaningful work and aspire to create a positive, life‑changing difference in your community, we'd like to talk with you!

As our Member Service Representative, you will:

• Provide outstanding service by meeting and speaking with members to uncover financial needs and provide appropriate solutions utilizing products and services available within Community First. Provide solutions within the governing policies and procedures of the credit union.
• Open and service deposit accounts for members or prospective members, including savings, checking, certificates, money markets, HSA, IRA, ACH, and ATM. Also, close accounts when necessary.
• Assist members with service needs, including wire transfers, payroll deduction/direct deposit, check and ATM requests, and statement queries.
• Assist members in the successful resolution of questions or concerns they may have regarding their accounts at Community First.
• Take loan applications, perform debt ratio/collateral analysis, obtain approval, close loan, and complete file.
• Customize protection solutions for all applicable lending products, including payment protection, GAP, and warranty.
• Address member questions about mortgage loans, commercial loans, credit cards, and other products or services.
• Promote and cross‑sell based on member needs all credit union products and services to increase services per household and deepen member relationship

We are open in the lobby from 8:30 to 5 p.m. Monday through Wednesday, and from 8:30 to 6 p.m. on Thursday and Friday. On Saturdays, we are open in both the lobby and the driveup from 8 a.m. until noon. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.

An ideal candidate will have a combination of:

• Associate's degree in banking, finance, business, or a related field
• Two years of relevant experience; prior lending, and financial services experience is preferred
• Exceptional verbal and written communication skills, strong time management, and organizational skills
• Familiarity with Microsoft Office suite and web-based software packages
• Passion for providing outstanding service to our members - internal and external
• The ability to work hard, find solutions and have fun

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.