Member Service Representative

Duck River Electric Membership Corporation; Town of Texas (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Member Services representative to join their collaborative team. This role involves managing front-desk responsibilities, addressing account inquiries, and ensuring excellent customer service. Ideal candidates will possess strong communication and problem-solving skills, thrive in a detail-oriented environment, and have a passion for helping others. With opportunities for training and growth, this position is perfect for those looking to make a meaningful impact in their community while enjoying a supportive work atmosphere.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Proficiency in Microsoft Office and standard office equipment is essential.

Responsibilities

• Handle front-desk responsibilities and support account inquiries.
• Provide assistance with payments, service requests, and general office functions.

Skills

Customer Service

Communication Skills

Problem-Solving

Detail-Oriented

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Standard Office Equipment

Job description

This role serves as a key part of the Member Services team, handling front-desk responsibilities and providing support for account inquiries, payments, service requests, and general office functions. Candidates should enjoy working with people, be detail-oriented, and have strong communication and problem-solving skills. The position offers a collaborative work environment with opportunities for training and growth.

• High school diploma or equivalent (associate degree preferred)

• Proficiency with Microsoft Office and standard office equipment

• Strong customer service and communication skills

• Ability to maintain confidentiality and exercise sound judgment

• Reliable transportation; must live within 30 minutes of assigned office

• Must pass a physical exam and be subject to random drug screenings

• Occasional overtime and after-hours work may be required during outages

• Must be able to lift up to 40 lbs and perform general office tasks