Member Service Representative

Crunch Fitness - Undefeated Tribe; Saint Paul (MN); On-site; USD 17,220 - 19,975; Part time

Benefits offered by this job

PTO

Subsidized health insurance

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is searching for a Member Services Representative to provide exceptional customer service in Saint Paul, MN. The role involves assisting with membership sales, managing front desk operations, and creating a welcoming environment for club members and guests.

Preferred candidates will have at least one year of service experience and strong communication skills. The position offers an hourly wage of $12.50 to $14.50 plus commission, along with additional benefits like subsidized health insurance and a free gym membership.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• CPR/AED certification required (may be obtained within 30 days of hire).

Responsibilities

• Greet all members & guests, demonstrating engagement.
• Assist with membership, retail, and tanning product sales.
• Check in all members and guests per procedures.

Skills

Customer service orientation

Communication skills

Proficiency in reading and writing

Education

High school diploma or GED

Job description

Location: 2128 Ford Pkwy, Saint Paul, MN 55116

Reports to: Assistant General Manager

Job Family: Operations

Position Overview

We are looking for a Member Services Representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness – Undefeated Tribe.

What You’ll Do

As a Member Services Representative, you will be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check‑ins, and product promotions while delivering exceptional customer service and consistently meeting service level expectations. You will also manage front desk operations, support club cleanliness, promote class programs, and maintain accurate procedures for new member enrollments.

Success Metrics

• Members and guests are greeted quickly with a genuine smile, smooth check‑in, and helpful support.
• Membership, retail, tanning, and program promotions consistently hit or exceed targets.
• The front desk runs efficiently: phones answered promptly, member issues resolved quickly, procedures followed with minimal errors.
• The desk and lobby stay clean, organized, and “grand‑opening ready” daily.
• Leaders and teammates see you as a reliable, detail‑oriented partner who communicates clearly and supports events.

Key Responsibilities

• Greets all members & guests, demonstrating engagement per Crunch SLA.
• Assists with membership, retail, and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training, and childcare.
• Facilitates new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests per procedures.
• Answers phones politely and professionally.
• Communicates special events to members and guests.
• Facilitates or forwards member requests to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facilities, services, programs, and schedules/hours.
• Maintains a clean and organized work area.
• Navigate all front desk stations, including check‑in, Relax & Recover, guest services, and membership sales.
• May perform additional cleaning duties to support a clean, grand‑opening ready facility.
• Performs opening and closing checklist and duties.

Required Qualifications

• Minimum 1 year of experience in a service‑oriented position preferred.
• Proficiency in reading and writing; strong communication skills.
• Strong customer service orientation.
• CPR/AED certification required (may be obtained within 30 days of hire).

Physical Requirements

• Must be able to lift or move up to 50 lbs.
• Prolonged standing and walking required.

Education Requirements

• High school diploma or GED required.

Travel

No travel required.

Compensation

• $12.50 – $14.50 hourly + commission.

Benefits

• PTO.
• Subsidized health insurance (health, dental, vision) for full‑time positions.
• Basic life and AD&D.
• HSA.
• Short‑term disability.
• Free gym membership.

Equal Opportunity Employer

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations. It provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.