Member Service Representative

Crunch Fitness - Undefeated Tribe; Apple Valley (MN); On-site; USD 17,220 - 19,975; Part time

Benefits offered by this job

PTO

Subsidized health insurance

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative (Front Desk Associate) in Apple Valley, MN. This role is part-time or full-time, focusing on creating a hospitable environment and engaging with members. Responsibilities include greeting guests, membership sales, and maintaining cleanliness. Candidates need a high school diploma and prefer 1 year of service experience. Pay ranges from $12.50 to $14.50 hourly plus commission. Benefits include PTO, health insurance, and a gym membership.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greet all members and guests with a smile and enthusiasm.
• Assist with membership, retail, and tanning product sales.
• Deliver new member enrollment expectations.
• Check in all members and guests.
• Answer phones in a courteous, helpful manner.

Skills

Customer service orientation

Proficiency in reading and writing

Effective communication skills

Education

High school diploma or GED

Job description

Member Services Representative – Front Desk Associate

Part Time or Full Time, Hourly

Job Family: Club Staff

Location: 7614 150th St W, Apple Valley, MN 55124

Reports to: Managing Partner / Assistant General Manager

Position Overview

The Member Services Representative creates a warm, kind, and hospitable environment, is passionate about fitness and excited about serving others, and helps to deliver the purpose “to enrich the lives of others through the power of well-being.”

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating member engagement as part of the Crunch SLA process
• Assists with membership, retail, and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, resolving any member check-in alerts
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facilities, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Required Skills & Experience

• Minimum 1 year of experience in a service-oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties includes prolonged standing and walking

Education Requirements

• High school diploma or GED required

Compensation (Hourly)

$12.50 - $14.50 Hourly + Commission

Benefits

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership

Travel

No travel required

Equal Opportunity Employer

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.