Assistant General Manager

Crunch Fitness - Undefeated Tribe; Saint Paul (MN); On-site; USD 38,000 - 42,016; Full time

Benefits offered by this job

PTO

Subsidized health insurance

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Saint Paul is seeking an Assistant General Manager to assist with daily club operations and lead a team in delivering exceptional member experiences. Responsibilities include recruiting, training staff, and ensuring compliance with all policies.

The ideal candidate will have strong leadership skills and customer service experience, and must be CPR/AED certified. This role promotes a high-performance culture within a welcoming environment.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience executing objectives quickly and effectively.
• CPR/AED certification required (obtained within 30 days of hire).

Responsibilities

• Assist in recruiting, hiring, and training high-performing staff.
• Monitor staff performance to meet KPI standards.
• Ensure compliance with all Crunch policies and procedures.

Skills

Customer service

Leadership

Performance monitoring

Education

High school diploma or GED

Bachelor’s degree

Job description

Location: 2128 Ford Pkwy Saint Paul, MN 55116

Reports to: Managing Partner

Position Overview

We are looking for an assistant general manager who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations including sales success, member satisfaction, and facility cleanliness at Crunch Fitness – Undefeated Tribe.

What You’ll Do

As the Assistant General Manager, you'll support a high‑care, high‑performance culture that operates with speed and determination in delivering outcomes. You will be responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in an “no judgments” environment. You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants.

Responsibilities

• Assist in recruiting, hiring, training, and developing a high‑performing staff consisting of Member Service Representatives to maintain proper staffing levels at all times.
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards with ongoing development, training, and coaching.
• Impact member retention by doing whatever it takes to deliver the “Wow 10‑Member Experience.”
• Assist and support the Managing Partner in areas such as scheduling and labor management, member service resolution, resolving or escalating employee issues, lead generation and outreach, new member acquisition and integration, team member goal setting and development plans, regular staff meetings, club asset management, inventory reconciliation, supply ordering, front desk activities, facility cleanliness compliance, and utilization of Crunch‑specific tools.
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Qualifications

• 2 years of fitness and/or customer service‑oriented management experience preferred.
• Experience executing objectives quickly and effectively, including achieving KPIs required.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (obtained within 30 days of hire).
• Understanding of labor control and optional staffing levels and overtime controls.
• Ability to maintain high standards at the gym.
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions.
• Clear communication skills, demonstrating confidence.

Physical Requirements

• This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.

Education Requirements

• High school diploma or GED required.
• Bachelor’s degree preferred.

Travel

No travel required.

Compensation (Salary)

• $38,000 – $42,016 (depending on experience)
• Monthly and quarterly bonus opportunities.

Benefits

• PTO.
• Subsidized health insurance coverage (health, dental, vision) for full‑time positions.
• Basic Life and AD&D.
• HSA.
• Short‑term disability.
• Free gym membership.

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Crunch Fitness – Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.