Assistant General Manager

Epiccrunchjobs; Eagan (MN); On-site; USD 38,000 - 42,016; Full time

Benefits offered by this job

Monthly and quarterly bonus opportunities

PTO

Subsidized health insurance coverage

Free gym membership

Job summary

Epiccrunchjobs is seeking an Assistant General Manager for their club in Eagan, MN. This role involves assisting the Managing Partner with daily operations, focusing on sales success, member satisfaction, and facility cleanliness. The successful candidate will lead a team, ensuring a high-performance culture and delivering a memorable member experience.

Ideal candidates should have experience in fitness management, strong communication skills, and be able to maintain high standards. The compensation package includes a salary range of $38,000 to $42,016, along with several benefits.

Qualifications

• 2 years of fitness and/or customer service‑oriented management experience preferred.
• Experience executing objectives quickly and effectively.
• Ability to demonstrate integrity and judgment that inspires trust.

Responsibilities

• Assist in recruiting, hiring, and training staff.
• Monitor scorecard performance to meet or exceed KPIs.
• Manage team member performance standards.

Skills

Fitness and customer service management experience

Ability to maintain high standards

Leadership and supervision

CPR/AED certification

Education

High school diploma or GED

Job description

Location

1646 Diffley Rd, Eagan, MN 55122

Reporting To

Managing Partner

Position Overview

We are looking for an Assistant General Manager who will be a key member of our leadership team and responsible for assisting the Managing Partner with daily club operations, including sales success, member satisfaction, and facility cleanliness at Crunch Fitness – Undefeated Tribe.

What You’ll Do

As the Assistant General Manager, you will support a high‑care, high‑performance culture that operates with speed and determination in delivering outcomes. You will be responsible for creating a warm, kind, and hospitable club, allowing everyone to achieve their goals in a “no‑judgment” environment. You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants.

What Success Looks Like

• Fully staffed with high performers across Member Service Representatives
• KPIs consistently met or exceeded, with clear performance standards, ongoing coaching, and performance management driving individual and collective achievement
• Delivery of member and guest experience through high hospitality
• True operations partner to the Managing Partner—owning scheduling/labor, asset/inventory management, facility cleanliness, and front desk oversight
• Club runs smoothly with 100% policy/procedure compliance, crisp facility standards, and full utilization of Crunch tools for communication, documentation, and operations

About You

You positively influence others and create alignment and forward movement. You develop strong knowledge of established processes and serve as a reliable resource for the team. Your communication is clear, direct, and focused on helping the team move forward confidently. You bring consistent energy and commitment to challenging work, making thoughtful, timely decisions and maintaining strong accountability for results.

Responsibilities

• Assist in recruiting, hiring, training, and developing a high‑performing staff of Member Service Representatives to maintain proper staffing levels at all times
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards
• Lead by example by delivering personal and team performance targets
• Manage team member performance standards, with ongoing development, training, and coaching
• Impact member retention by delivering the “Wow 10‑Member Experience”
• Assist and support the Managing Partner in scheduling and labor management, member service resolution with pace and empathy, resolving or escalating employee issues, lead generation and outreach to impact new member sales, and new member acquisition and integration into all services and programs offered
• Set team member goals, develop plans, and conduct regular staff meetings
• Supervise club asset management, including inventory reconciliation, supply ordering, and small equipment expenditures
• Involve and supervise all front desk related activities
• Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with the Daily Cleaning Checklist and facility/equipment work order oversight
• Utilize Crunch‑specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
• Ensure consistent compliance with all Crunch policies, procedures, and service standards

Qualifications

• 2 years of fitness and/or customer service‑oriented management experience preferred
• Experience executing objectives quickly and effectively, including achieving required KPIs
• Experience leading and/or supervising employees preferred
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels, and control of overtime
• Ability to maintain high standards at the gym
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions

Physical Requirements

• Requires frequent lifting and/or moving up to 50 pounds and may require standing or bending for prolonged work hours

Education Requirements

• High school diploma or GED required

Compensation

• $38,000 - $42,016 (depending on experience)
• Monthly and quarterly bonus opportunities
• PTO
• Subsidized health insurance coverage (health, dental, vision) for full‑time positions
• Basic Life and AD&D
• HSA
• Short‑term disability
• Free gym membership

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.