Member Service Representative

SOFTITE COMMUNITY FEDERAL CREDIT UNION; Mingo Junction (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Roth IRA

Job summary

SOFTITE COMMUNITY FEDERAL CREDIT UNION seeks a full-time Member Service Representative to join our on-site team in Mingo Junction, OH. You will assist members with accounts, process deposits and loan payments, and explain credit union products with a friendly, professional approach.

This role requires strong customer service, solid computer skills, and a basic understanding of banking concepts. You will verify information, maintain records, and ensure regulatory compliance while collaborating

Qualifications

• Strong customer service and communication skills.
• Professional phone etiquette and multi-channel inquiry handling.
• Solid computer literacy with basic office software.
• Foundational finance/banking knowledge to explain products and process transactions.
• Attention to detail, reliability, and following procedures and regulatory guidelines.

Responsibilities

• Assist members with account inquiries and opening/maintaining accounts.
• Process deposits, withdrawals, and loan payments.
• Explain credit union products and services to members.
• Answer phone calls and respond to in-person questions professionally.
• Verify member information, maintain records, and use computer systems to complete tasks.
• Uphold compliance with policies and regulatory requirements; escalate issues when needed.
• Collaborate with colleagues to support branch goals and deliver high-quality service.

Skills

Customer Service

Communication

Phone Etiquette

Computer Literacy

Finance concepts

Attention to detail

Reliability

Teamwork

Education

High school diploma or equivalent

Tools

Office software

Financial systems

Job description

Company Description

SOFTITE COMMUNITY FEDERAL CREDIT UNION is a not-for-profit financial cooperative headquartered in Martins Ferry, Ohio, with additional branches in St. Clairsville and Mingo Junction. The credit union serves individuals and businesses in Belmont, Jefferson, and Harrison Counties who live, work, worship, or attend school in these communities. As a community-focused institution, SOFTITE COMMUNITY FEDERAL CREDIT UNION is dedicated to providing accessible financial services, personalized member support, and a welcoming environment for all eligible members.

Role Description

The Member Service Representative is a full-time, on-site role based in Mingo Junction, OH. This position is responsible for assisting members with account inquiries, opening and maintaining accounts, processing transactions such as deposits, withdrawals, and loan payments, and explaining credit union products and services. The role includes answering phone calls and responding to in-person questions in a professional and courteous manner, resolving member issues, and escalating complex matters when needed. The Member Service Representative will also verify member information, maintain accurate records, use computer systems and software to complete daily tasks, and uphold compliance with credit union policies and regulatory requirements. Collaboration with colleagues to support branch goals and deliver consistent, high-quality member service is an important part of the role.

• Full time employees receive an exceptional benefit package as part of their compensation.
• The Credit Union provides paid Health, Life, Dental, and Vision insurance.
• Paid time off and sick time.
• A contribution to a Roth IRA is also contributed by the Credit Union.

Qualifications

• Candidates should possess strong Customer Service and Communication skills to interact effectively with members and colleagues.
• Candidates should demonstrate professional Phone Etiquette and the ability to manage member inquiries across multiple channels.
• Candidates should have solid Computer Literacy, including comfort with basic office software and financial systems.
• Candidates should have a foundational understanding of Finance or banking concepts to explain products and process transactions accurately.
• Attention to detail, reliability, and the ability to follow procedures and regulatory guidelines.
• High school diploma or equivalent; prior experience in banking, finance, or retail customer service is beneficial, not required.
• Ability to work on-site in Mingo Junction, OH, in a team-oriented environment and maintain confidentiality of member information.