Member Service Representative

Excel Fitness Holdings; Lumberton (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in fitness is seeking a Member Services Representative to help maintain a welcoming and clean environment. This role emphasizes customer service, ensuring that members feel valued and safe while promoting the club's core values. Responsibilities include performing club inspections, managing daily paperwork, and assisting with member inquiries. The ideal candidate is motivated, organized, and possesses excellent communication skills. This position offers a dynamic work environment where you can thrive and make a positive impact on the fitness community.

Benefits

Financial Wellness Benefit (MyFlexPay)

Free Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Parental Leave

Health Insurance Benefits

Qualifications

• Must be at least 18 years old with a High School diploma or equivalent.
• Great communication skills with internal and external customers.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Provide high-level customer service and assist members.
• Conduct regular audits to ensure compliance with standards.

Skills

Communication Skills

Team-oriented

Motivated

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Position: Member Services Representative - Front Desk

Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead

Department: Operations

Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift.

Duties and Responsibilities:

1. Perform to your best abilities during your assigned work shift.
2. Monitor and maintain club cleanliness and atmosphere.
3. Ensure that all proper training has been completed in order to operate safely and efficiently.
4. Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
5. Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.
6. Process and Review Daily Club Activity Paperwork and file in appropriate folders.
7. Audit and Balance Cash Drawers on a daily basis.
8. Update and Review Daily Club Reports and complete any corresponding Data Entry Documents.
9. Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment.
10. Adhere to company’s policies and guidelines and address any minor infractions.
11. Provide a safe and secure environment for all members.
12. Communicate with members and create a high level of customer service.
13. Stock all retail and promotional items for the following shift.
14. Perform daily club inspections, complete assigned cleaning sections.
15. Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
16. Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
17. Stay up to date on all required certifications and training courses.
18. Communicate with, promote, tour, and assist prospects and potential members.
19. Assist General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies.
20. Ensure Facility complies with all state and federal laws and insurance requirements.
21. Operate and assist applicable members with the use of Tanning, hydro, and Total Body Enhancement Equipment and ensure all applicable paperwork and procedures are adhered to.

Qualifications:

1. Must be at least 18 years of age or older.
2. HS diploma or equivalent required.
3. Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
4. Great communication skills with internal and external customers.
5. Must be team-oriented, motivated, and well-organized.

Benefits & Perks:

1. Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay.
2. Every Team Player receives a FREE Planet Fitness Black Card Membership.
3. Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources.
4. PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.

Other Details:

1. Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines, and phones. The noise level in the club environment may be loud on a regular basis.
2. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects