Member Service Representative

Anytime Fitness La Palma; La Palma (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Anytime Fitness La Palma is seeking a motivated member service representative to join their dynamic team. In this role, you will engage with members to enhance their fitness journey while supporting sales initiatives. This position offers an opportunity to grow in a supportive atmosphere that prioritizes health and community engagement.

Benefits

Competitive salary

Flexible schedule

Management and training experience

Continuing education access

Free gym membership

Qualifications

• Excellent verbal and written communication skills.
• Ability to lift up to 45 pounds and perform aerobic activities.
• Friendly and warm demeanor towards members.

Responsibilities

• Assist management with gym operations and member service tasks.
• Drive membership and training sales through motivation and engagement.
• Establish community relationships to promote the gym brand.

Skills

Communication

Customer Service

Leadership

Self-motivation

Time Management

Education

High School Diploma or GED

Tools

Fitness club management software

Job description

Anytime Fitnessis considered to be a premier place to work within the industry, where our mission is to help people Get to a Healthier Place! We are seeking a highly motivated individual with a passion for helping others improve their lives through health and fitness. This is a position to help grow our club by working in a creative, fun and upbeat atmosphere where every day presents unique challenges.

AtAnytimeFitnesseverything revolves around how we“Coach, Care and Connect”with our members.Your opportunity to work for us will be a formulative, educational and pivotal chapter in your career, and an opportunity to root for years and years in our dynamic, fun and awesome community! The member service representative is a passionate individual who seeks to establish relationships with new and existing members, helping them improve their lives through health and fitness. This person is responsible for assisting the manager in day-to-day tasks, welcoming guests and members to the gym, selling memberships and training services, and supporting team objectives while gaining valuable management and training experience through mentorship. This role requires a considerable amount of self-motivation, leadership skills, ability to collaborate and communicate, and ability to influence others in a positive way. Building the club's business by meeting with new prospective members and engaging with the community are key to your success in this position. This is the job for you if you personally enjoy attaining goals while helping others do the same!

Benefits

• Competitive salary
• Flexible schedule
• Management and training experience
• Continuing education access
• Free gym membership

Responsibilities

• Membership + training sales – a large component of this role is centered around membership and training sales. Member service representatives must drive results through motivation and club culture by qualifying, informing, inspiring, and converting leads to members and training clients, and ensure overall club goals are met.
• Brand promoters – when you love your gym, others will too. The member service representative establishes relationships with businesses and influencers in the community to promote the brand through B2B marketing and social media. This person also helps coordinate and execute engagement campaigns, national marketing campaigns, and community outreach efforts using assets and operations created by the Anytime Fitness corporate teams.
• Day-to-day operations – member service representatives may need to take on some operations tasks (completing checklists, running reports, ensuring facility cleanliness and tidiness, etc.) either daily, or as the needs present themselves.
• Culture creators – member service representativeslove creating an environment that inspires members and guests to share their positive experiences with friends and family. They deliver top-notch customer service and aim to improve the lives of each person they meet.
• Support team objectives while gaining management and training experience through mentorship.
• Remain current on certifications, continuing education and new trends in the industry.
• Ensure facility cleanliness and tidiness.
• All other duties as assigned.

Qualifications

Experience in the fitness industry is not required, but great communication and soft skills are.

• Excellent communication (verbal and written) skills are a must, along with a top-tier customer service approach to conducting business
• Ability to perform an aerobic activity for the duration of a class and be able to bend, stand, reach, climb and lift up to 45 pounds
• Friendly, outgoing and warm
• Genuine and honest
• Available to work flexible hours
• Technologically savvy
• Self-motivated
• Good at managing time and schedules
• High School Diploma or GED
• 18 years or older

Preferred Qualifications

• Experience with fitness club management software (Club OS, Club Ready, apps like My Fitness Pal, etc.)
• Previous sales experience
• CPR, First Aid and AED certified
• Certified personal trainer from a nationally accredited organization (i.e.NASM, ACSM, ACE, NSCA, ISSA,etc.)
• Bachelor’s degree in Kinesiology, Sports Medicine or health related field

Anytime Fitness La Palma is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, age, national origin, marital status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.