Member Service Representative

Crunch Fitness; Garden Grove (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join Crunch Fitness as a Member Service Representative in Garden Grove, where you'll thrive in a lively environment promoting fitness and fun. From greeting members to managing sales, this role offers growth, development, and the chance to work in a dynamic gym atmosphere. Enjoy perks like free gym access and participate in a company culture focused on positivity and teamwork.

Benefits

Company parties

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Qualifications

• Must be outgoing and enthusiastic.
• Preferred customer service or sales experience.
• Willingness to learn and adapt.

Responsibilities

• Welcome guests and manage member check-ins.
• Assist in membership and food sales.
• Maintain cleanliness of the facility.

Skills

Customer Service

Sales

Enthusiasm

Coachable

Education

CPR/AED Certification

Job description

Benefits:

• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Member Service Representative

HIGHLIGHTS

• FREE gym membership with all the amenities: Personal training, group fitness classes, hydromassage, tanning, unlimited gym access!
• Lively environment, versatile assignments, competitive atmosphere
• Room for growth
• Professional training and development
• PT sales commission

Would you like to work in a fun, high energy, gym environment, where you can develop sales and customer service skills with a supportive and positive culture? Encourage members, greet new guests, and compete with your teammates. You’ll never be bored with a variety of duties during your shift, and lots of fun fitness perks during your off time.

Welcome to Crunch Fitness!

We are a growing fitness franchise based in Southern California, that offers its employees state-of-the-art workout facilities, free membership, gym perks at over 400 Crunch locations, sales training, and room to grow within the company.

The Company

Crunch Fitness is a no judgement zone where people from every background can join a community of positivity, energy, and fun-filled goal crushing! We are famous for our colorful personality and kickass group training programs.

• We are proud to be known for the great care we take with clients and employees alike.
• While we believe in the power of fitness to improve lives, we also know exercise is hard work and everyone can use a little more motivation. So we’ve fused fitness and entertainment so that we can make serious exercise fun.

The Position

We’re looking for a gregarious greeter and friendly, front desk fitness enthusiast, eager to care for our beautiful facility and serve our awesome Crunch members.

Requirements

• MUST be out-going, enthusiastic, coachable, and full of energy!
• Must have a passion for fitness and helping others
• Preferred customer service, sales, and/or hospitality experience
• MSRs are expected to work 3 shifts per week, generally lasting around 4.5 hours each.
• CPR/AED Certification

Responsibilities

Your shifts will encompass a variety of assignments including but not limited to:

• Providing a warm welcome to all guests, delivering the friendliest member check-ins, and giving fun, informative, and results focused club tours
• Cleaning and club maintenance
• Answering phones, and providing excellent customer service to all members
• Assisting in membership sales, food and beverage sales, and opening/closing POS drawer, completing opening/closing gym checklist
• Participating in meetings and club events

The Location

SIR Fitness is based in Southern California and franchise locations include Garden Grove, Huntington Beach, Fountain Valley, Tustin, San Clemente, Vista, Carmel Valley, Eastlake, Oceanside, and University Square. Our clubs are filled with the best strength and cardio equipment in the industry, including a functional training zone with turf, olympic lifting platforms, group fitness studio, and tons of machines and free weights. We’re also proud to offer a Relax and Recover zone with hydromassage beds, tanning booths, and lounge. Some clubs also feature state of the art cycle studios, 3D body scanner and sauna. Our gyms also offer personal training and nutrition coaching, group fitness classes, and HIIT Zone classes.

Why Should You Apply?

• Can you imagine actually having FUN at work? Meet new people, encourage members, all while developing your sales and customer service skills
• Compete with your teammates while inspiring others on their fitness journey
• Be a part of a growing company with career advancement opportunities
• Conveniently enjoy the gym, classes and recovery zone before and after shifts

Join our team today!