Member Service Representative

Excel Fitness Holdings; Kinston (NC); On-site; USD 25,000 - 45,000; Full time

Job summary

An established fitness organization is seeking a Member Services Representative to embody their core values and promote a welcoming environment. This role involves ensuring club cleanliness, providing exceptional customer service, and supporting operational strategies. Ideal candidates will be team-oriented, highly motivated, and possess strong communication skills. With a focus on maintaining a safe and enjoyable atmosphere, you will play a crucial role in creating a judgment-free zone for all members. Join a vibrant team where your contributions will make a significant impact on the fitness community.

Benefits

Free Planet Fitness Black Card Membership

Paid Time Off (PTO)

Paid Parental Leave

Health Insurance Benefits

Employee Assistance Program (EAP)

Financial Wellness Benefit (MyFlexPay)

Qualifications

• Must be at least 18 years old with a high school diploma or equivalent.
• Great communication and organizational skills are essential.

Responsibilities

• Monitor club cleanliness and ensure a welcoming environment.
• Provide high-level customer service and assist members.
• Conduct regular audits and maintain club standards.

Skills

Communication Skills

Team Oriented

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Position: Member Services Representative - Front Desk

Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead

Department: Operations

Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift.

Duties and Responsibilities:

1. Perform to your best abilities during your assigned work shift.
2. Monitor and maintain club cleanliness and atmosphere.
3. Ensure that all proper training has been completed in order to operate safely and efficiently.
4. Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
5. Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.
6. Process and Review Daily Club Activity Paperwork and file in appropriate folders.
7. Audit and Balance Cash Drawers on a daily basis.
8. Update and Review Daily Club Reports and complete any corresponding Data Entry Documents.
9. Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment.
10. Adhere to company’s policies and guidelines and address any minor infractions.
11. Provide a safe and secure environment for all members.
12. Communicate with members and create a high level of customer service.
13. Stocking all retail and promotional items for following shift.
14. Perform daily club inspections, complete assigned cleaning sections.
15. Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
16. Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
17. Stay up to date on all required certifications and training courses.
18. Communicate with, promote, tour, and assist prospects and potential members.
19. Assist General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies.
20. Ensure Facility complies with all state and federal laws and insurance requirements.
21. Operate and assist applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and ensure all applicable paperwork and procedures are adhered to.

Qualifications:

1. Must be at least 18 years of age or older.
2. HS diploma or equivalent required.
3. Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
4. Great communication skills with internal and external customers.
5. Must be team oriented, motivated, and well organized.

Benefits & Perks:

1. Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay.
2. Every Team Player receives a FREE Planet Fitness Black Card Membership.
3. Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources.
4. PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.

Other Details:

1. Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines, and phones. The noise level in the club environment may be loud on a regular basis.
2. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
3. Position Type/Expected Hours of Work: This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs.
4. EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
5. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.