Member Service Representative

Abnb Federal Credit Union; North Carolina; On-site; USD 30,000 - 45,000; Full time

Job summary

ABNB Federal Credit Union seeks a Member Service Representative to assist members with their banking needs. This role involves processing financial transactions, explaining services, and ensuring high-quality member support in a professional environment. Applicants should have a High School Diploma and relevant experience, alongside strong interpersonal skills.

Benefits

Paid time off

401(k) matching

Tuition reimbursement

Qualifications

• 1-3 years of similar or related experience.
• Ability to operate a PC and related software with average speed and accuracy.
• Excellent communication skills, both in person and electronically.

Responsibilities

• Assist members with financial transactions and explain products/services.
• Open and maintain accounts, ensuring required signatures and documents are collected.
• Resolve member inquiries and maintain a professional demeanor.

Skills

Interpersonal skills

Time management

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

SharePoint

Job description

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:

• Paid time off that begins accruing on your first day
• Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
• Company-paid short-term, long-term disability, and employee life and AD&D coverage
• A tuition reimbursement benefit which reflects our investment in your future
• Competitive pay along with opportunities for annual raises and promotions
• Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
• A supportive environment which fosters an employee-centric in which workplace where growth and member relationships are prioritized

Job Overview

The role of the Member Service Representativeis to assist members and prospective members with all areas of their Credit Union needs. Efficient and independently process financial transactions, explain services, set up new accounts, respond to problems, and direct members to the appropriate person(s)/department. Ensure the sales, service, and operational functions assigned are being performed efficiently and within guidelines. Support and assist members through all communication channels to include in branch, incoming and outbound calls, message center and by email.

Major Responsibilities:

• Presents and explains Credit Union products and services to members and potential members; assists them in identifying credit union products to meet their financial needs.
• Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier’s checks, Visa gift cards, reloadable travel cards, and issues debit cards.
• Opens and closes all types of accounts and perform file maintenance as needed; ensure collection of all required signatures and documents.
• Answers questions and assist in the resolution of problems by effectively listening and asking questions to understand problems, and identify solutions.
• Maintains a professional and courteous attitude with everyone including co-workers, members, management, board members, and outside vendors.
• Supports other branch locations and the Member Service Center as needed.
• Follows safety and security rules and regulations; helps to maintain the condition and appearance of the branch.
• Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes.
• Performing other duties as assigned.

Position Requirements:

• High School Diploma or equivalent
• One to three years of similar or related experience
• Must be able to operate a PC and related software programs with average speed and accuracy
• Possess time management and organizational skills.
• Experience with Microsoft Office, Outlook, SharePoint is desired.
• Must be able to sit or stand at a computer for extended periods of time and able to lift up to 15 pounds.
• Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans’ status.

Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please .