Member Service Representative

Planet Fitness; Kansas City (KS); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness company seeks a Member Services Representative to enhance the member experience through exceptional customer service. This role involves front desk operations such as assisting guests, managing memberships, and maintaining the club's cleanliness. We are looking for individuals who are enthusiastic about fitness and can interact positively with members, ensuring their needs are met effectively.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.

Responsibilities

• Greet members and provide exceptional customer service.
• Check members into the system and assist with inquiries.
• Maintain cleanliness of the club.

Skills

Customer service

Problem-solving

Interpersonal skills

Job description

he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including :

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occassionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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