Member Service Representative

Planet Fitness Montgomery; Illinois; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a high-energy Member Services Representative to join their team. This role focuses on creating a positive member experience through exceptional customer service. You'll be the friendly face at the front desk, assisting members and prospective members with inquiries, sign-ups, and tours. The ideal candidate will have a passion for fitness, a customer service background, and a positive attitude. With opportunities for career advancement and a supportive work environment, this position offers a chance to make a difference in the lives of others while thriving in a vibrant community. If you are enthusiastic about helping others and ready to take on new challenges, this is the perfect opportunity for you!

Benefits

Complimentary Black Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Insurance benefits for full time staff

401k benefits based upon eligibility

Qualifications

• Customer service background preferred with strong communication skills.
• Must be 18 years or older with a passion for fitness and health.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member inquiries.
• Maintain cleanliness and organization of the club.

Skills

Customer service skills

Problem-solving

Communication skills

Empathy

Education

High School diploma/GED

Tools

Basic computer skills

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

Each of our employees receive:

• Complimentary Black Card Membership
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
• Will occasionally encounter cleaning chemicals during shift.

Pay & Benefits

• Potential of up to three raises per year
• Great career advancement opportunities
• Insurance benefits for full time staff
• 401k benefits based upon eligibility