Member Service Representative-Rockford (S. Alpine Rd.)

Planet Fitness Rockford I; Rockford (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

Planet Fitness Rockford I is seeking a high-energy Member Services Representative to join their team. This role focuses on delivering exceptional customer experiences, managing front desk activities, and embodying a positive and reliable attitude. Employees enjoy benefits like complimentary memberships, training programs, and potential raises.

Benefits

Complimentary Black Card Membership

Company Facilitated Training

Rewards and Recognition Programs

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.

Responsibilities

• Provide exceptional customer service to members and guests.
• Manage front desk activities like member check-in and tours.
• Maintain cleanliness of the club and assist with member inquiries.

Skills

Customer Service

Computer Proficiency

Problem Solving

Listening Skills

Empathy

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

Each of our employees receive :

• Complimentary Black Card Membership
• Company Facilitated Training
• Rewards and Recognition Programs

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
• Will occasionally encounter cleaning chemicals during shift.
• Potential of up to three raises per year