Teller Floater

Sound Credit Union; Bonney Lake (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Car stipend $6,000/year

Employer-paid benefits

Quarterly incentives

Annual bonus up to 3%

Job summary

Sound Credit Union seeks a Float Teller/Membership Service role to support members across multiple branches in the Puyallup and Bonney Lake region. You will handle transactions, build relationships, and adapt to different teams while ensuring high-quality member experiences.

The position emphasizes in-person coverage with shifts across branches, travel between locations, and opportunities for skill growth through a structured progression model and performance-based incentives.

Qualifications

• 1 year of customer service experience or equivalent.
• Cash handling and retail or sales experience preferred.
• Ability to travel between branches within the North King region (Redmond, Bellevue).
• Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency.
• Bondable for employment.

Responsibilities

• Deliver exceptional service as the first point of contact for members.
• Build relationships by understanding member needs and providing products & solutions.
• Process financial transactions accurately and maintain records.
• Solve member inquiries with curiosity and care.
• Adapt quickly to different teams and branch environments.
• Support branch success and maintain a strong member experience across locations.

Skills

Customer service

Cash handling

Relationship building

Adaptability

Education

High School Diploma or equivalent

Job description

Build connections. Gain broad experience. Make an impact across multiple communities.

If you enjoy variety, love connecting with new people, and are energized by learning in different environments, this role offers a unique opportunity to build relationships and develop your skills across multiple branches. As a Float Teller at Sound Credit Union, you'll become a trusted partner across teams by supporting members and employees while gaining valuable exposure to a variety of branch duties and communities.

Why This Role Stands Out

• Build Strong Connections & Skills: Work with a variety of teams and leaders while expanding your network, knowledge, and experience across the organization.
• Be a Trusted Resource: Play a critical role in supporting branches and delivering consistent member experiences
• Growth & Development: Our Branch Progression Model supports your development with on-the-job learning and structured compensation increases as you build skills
• Travel Support: $6,000/year car stipend (paid $500/monthly)

Compensation & Perks

• $20.00-$22.50/hour, is our target range depending on experienc
• Quarterly branch incentives tied to individual performance
• Up to 3% annual bonus tied to Credit Union performance
• $6,000/year car stipend (paid $500/monthly)100% employer-paid benefits for employees (review our other employee benefits here)
• Opportunities to build skills, experience, and connections across multiple locations

What You'll Do

As a Float Teller (Member Service Representative), you will:

• Deliver exceptional service as the first point of contact for members
• Build strong relationships by understanding member needs and providing products & solutions
• Confidently process financial transactions and maintain accuracy
• Solve problems and respond to member inquiries with curiosity and care
• Adapt quickly to different teams and branch environments
• Support branch success by stepping in where needed and helping maintain a strong member experience

You Might Be a Great Fit If You...

• Enjoy building relationships and connecting with new people
• Are comfortable with change and can adapt quickly to new environments
• Take initiative and are eager to learn
• Are dependable and enjoy being a go-to resource for others
• Are motivated by making a positive impact on members and teams

What We're Looking For

• At least 1 year of customer service experience
• Cash handling and retail or sales experience preferred
• Ability to travel between branches within the North King region (Redmond, Bellevue)
• High School Diploma or equivalent
• Must be bondable
• Employer sponsorship to secure or maintain employment authorization is not available
• Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency in order to be obtained as per WA State Law
• Bonus experience (not required): Leadership, training, or sales experience

What to Expect in This Role

No two days are the same. You may support a busy branch one day and step into a new team the next. Your ability to build relationships, adapt quickly, and provide consistent service will make you a valued partner across multiple locations.

Our Hours

To best serve our members, this position requires an in-person schedule. Shifts are typically Monday - Friday, 8:45 AM - 5:15 PM or 9:15 AM - 5:45 PM, with rotating Saturdays 8:45 AM - 1:15 PM, affording a day off during the week. This is a full-time position ranging from 35-40 hours in a typical work week. Your daily work location will vary based on branch needs primarily located within thegreater Puyallup and Bonney Lake area. Our regions are designed based on locational proximity to provide you with reasonable commutes.

Sound Credit Union is proud to be an Equal Opportunity employer that values and celebrates the unique perspectives and experiences each person brings to our team. We welcome talent from all walks of life and actively foster an inclusive workplace where every team member can thrive and belong.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status. We believe our differences make us stronger and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.