Member Service Representative

Matern Staffing, Inc.; Fredericksburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Equal opportunity employer

V3 certified organization

Job summary

Matern Staffing, Inc. is recruiting a Member Service Representative for a public utility in Fredericksburg, VA.

You will be the first point of contact, resolving customer questions and issues with a calm demeanor and quick, analytical thinking. You will handle inbound and outbound calls, promote products and services, maintain current product knowledge, research account status, process disconnections and reconnections, enroll customers, provide price quotes, and initiate collection activity for

Qualifications

• Experience in an inbound/outbound call center environment.
• High school diploma or GED.
• Outstanding phone etiquette and polished written and verbal communication skills.
• Ability to pass background requirements in criminal, credit, and drug screen.
• Calm demeanor when processing tough questions or issues.
• Strong quantitative, analytical, and problem-solving skills.
• Ability to identify areas for process improvements.

Responsibilities

• Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
• Make outbound customer calls to promote and sell a product or service
• Develop and maintain sales material and current product knowledge
• Research account status and identify account issues
• Process disconnection and reconnection requests
• Enroll customers and resolve enrollment issues
• Provide price quotes to prospective customers
• Initiate collection activity for past due accounts

Skills

Inbound/outbound call center

Phone etiquette

Analytical skills

Problem solving

Process improvement

Quantitative

Calm demeanor

Education

High school diploma or GED

Job description

As a Member Service Representative, you will be an important first point of contact in resolving customer questions and issues. The Member Service Representative will be someone the customer trusts to help them through their concerns. You will balance your calm demeanor with your quick thinking and analytical skills to identify and solve problems.

Matern Staffing is currently recruiting for a Member Service Representative at a public utility company in Fredericksburg, VA. The position is responsible for providing service to the customer base.

What You'll Do:

• Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
• Make outbound customer calls to promote and sell a product or service
• Develop and maintain sales material and current product knowledge
• Research account status and identify account issues
• Process disconnection and reconnection requests
• Enroll customers and resolve enrollment issues
• Provide price quotes to prospective customers
• Initiate collection activity for past due accounts

What You'll Need:

• Previous experience in an inbound/outbound call center environment
• High school diploma or GED
• Outstanding phone etiquette and polished written and verbal communication skills
• Ability to pass background requirements in criminal, credit, and drug screen
• Calm demeanor when processing tough questions or issues
• Bring strong quantitative, analytical, and problem skills to each workday
• Ability to identify areas for process improvements

About our client:

Our client is a member-owned utility that provides electric service to nearly 170,000 connections for member-owners from the Blue Ridge Mountains to the tidal waters of Chesapeake Bay. Their goal every day is to provide affordable and reliable electric service to our neighbors.

Matern Staffing is a equal opportunity employer

Matern Staffing is a V3 (Virginia Values Veterans) certified organization