Call Center Representative

Insight Global; Richmond (VA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A public utilities provider in Richmond is seeking Call Center Representatives to deliver exceptional customer service related to utility inquiries. This role involves answering inbound calls, assisting with problem-solving, and providing clarity to customers regarding essential services, including gas and water. The ideal candidate will have prior customer service experience and a high school diploma or equivalent. Benefits include medical and vision insurance, and a 401(k).

Qualifications

• Previous experience in customer service or call center environment preferred.
• Strong verbal communication and active listening skills.
• Ability to navigate computer systems and maintain accurate records.

Responsibilities

• Answer inbound calls regarding utility services.
• Assist customers with billing inquiries and service issues.
• Provide clear communication to resolve customer concerns.

Skills

Customer service experience

Strong verbal communication

Problem-solving skills

Education

High school diploma or equivalent

Job description

Position Overview

Our client is seeking Call Center Representatives to join their team at a public utilities call center in the Richmond area. This role involves providing exceptional customer service by handling inquiries and requests related to essential utility services.

Key Responsibilities

• Answer inbound calls regarding gas, water, trash, wastewater, and streetlight services.
• Assist customers with billing inquiries, starting or stopping services, and reporting issues.
• Make outbound calls to follow up on previous requests and ensure resolution.
• Accurately document customer interactions and update account information in the system.
• Provide clear, courteous, and professional communication to resolve customer concerns promptly.

Qualifications

• Previous experience in customer service or call center environment preferred.
• Strong verbal communication and active listening skills.
• Ability to navigate computer systems and maintain accurate records.
• Problem‑solving skills and a customer‑first mindset.
• High school diploma or equivalent required.

Base Pay Range

$17.00/hr - $21.00/hr

Employment Details

• Seniority Level: Associate
• Employment Type: Full‑time
• Job Function: Administrative and Customer Service
• Industries: Government Relations Services and Utilities Administration

Benefits

• Medical insurance
• Vision insurance
• 401(k)