Member Service Representative

MIDFLORIDA Credit Union; Crawfordville (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Stability

Career growth

Paid time off

Tuition assistance

401K plan

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program

Bonus programs

Job summary

MIDFLORIDA Credit Union is seeking a Member Service Representative to enhance members' financial well-being and deliver excellent service by recommending MIDFLORIDA products. You will support daily branch operations, manage a cash drawer, balance transactions, and complete documentation accurately.

The role requires strong customer service, computer proficiency, and the ability to work a flexible schedule between 7:00 AM and 7:00 PM Mon–Fri and 8:00 AM–1:30 PM Saturdays.

Qualifications

• Minimum 1–2 years of experience in teller, new accounts, or lending.
• Excellent customer service skills with strong verbal and written communication.
• Proficient in computers, the internet, and Microsoft Office.

Responsibilities

• Enhance members' financial well-being by identifying and recommending MIDFLORIDA products and services.
• Provide branch support on teller and lobby operations and manage a cash drawer.
• Balance cash transactions and complete signature cards, loan, IRA and other documents accurately.
• Present a neat, professional appearance and comply with image standards and regulatory requirements.
• Discuss self-service options with members and enroll them when appropriate.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Desire to help people

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's \"Best Places To Work.\" MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members!Member Service Representative perform the following functions:Improve the financial well-being of our members and provide excellent service by identifying and recommending appropriate MIDFLORIDA Credit Union products and services to create fully engaged financial relationships with our members.Provide operational support in the daily operations of the branch by assisting both on the teller and lobby side.Manage a cash drawer and assist in daily branch operations and balancing.Complete signature card, loan, IRA, and other documentation in a timely and accurate manner.Presents a neat and professional personal appearance, in accordance with credit union professional image standards.Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.Exhibit a high degree of integrity, trustworthiness, and professionalism always.Exude a positive and professional attitude with members and partners consistently.Develop a strong understanding of customer facing technology with the ability to discuss with and enroll members in self-service options.Proactively identify ways to improve employee and member experiences.Perform other duties as assigned.Qualified candidates will possess:Possess excellent customer service skills along with strong verbal and written communications skills.Must have a strong desire to help people.Proficient in the use of computers, the internet and Microsoft Office.A history of meeting or exceeding sales expectations.Minimum of 1-2 years of experience, including teller, new accounts, and lending.Familiarity with credit union and/or banking regulations.The eligibility to meet the requirements of the SAFE Act to be registered as an MLO with NMLS.Availability to work any shift between the operating hours of 7:00 AM - 7:00 PM Monday through Friday and between 8:00 AM - 1:30 PM on Saturdays.A High School Diploma or equivalent is required.Physical Demands:Must be able to lift up to 25 pounds and must be able to stand for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.MIDFLORIDA Perks:StabilityOpportunity for growthPaid time off and paid holidaysTuition assistance after 6 months of service401K Plan with employer matchingHealth, Dental, and Vision Insurance - Generous and affordable plans for employee and familyEmployee Assistance Program- No waiting period to access benefitSalary and Bonuses – Bonus programs and annual appraisals with salary increase opportunitiesThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.