Member Service Representative

Planet Fitness Champaign; Champaign (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that promotes a healthy lifestyle and empowers its employees! As a Member Services Representative, you'll create a welcoming environment for members and guests, ensuring exceptional service and a positive experience. This role offers the chance to grow within a supportive team, with opportunities for advancement and training. If you have a passion for fitness and the drive to help others, this is the perfect opportunity to thrive in a dynamic and rewarding setting.

Benefits

Complimentary Black Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Insurance benefits for full-time staff

401k benefits based upon eligibility

Qualifications

• Customer service background preferred with exceptional service skills.
• Must have a passion for fitness and health, and a positive attitude.

Responsibilities

• Greet and assist members and guests with exceptional customer service.
• Handle front desk activities including member check-ins and tours.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Communication Skills

Punctuality and Reliability

Education

High School diploma/GED

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

Each of our employees receive:

• Complimentary Black Card Membership
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
• Will occasionally encounter cleaning chemicals during shift.

Pay & Benefits

• Potential of up to three raises per year
• Great career advancement opportunities
• Insurance benefits for full time staff
• 401k benefits based upon eligibility