Member Service Representative

Harborstone Credit Union; Bothell (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with employer matching

Paid vacation and sick leave

Paid holidays and personal day

Professional development

Job summary

Harborstone Credit Union is seeking a Float Member Services Representative to support Central and South District Branches. You will deliver exceptional member service, open and maintain accounts, and process transactions while educating members on digital tools and products.

This role requires strong communication, accuracy with transactions, and the ability to adapt in a fast-paced environment. Competitive benefits and team-focused culture are offered.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service, retail, banking, or financial services experience.
• Strong communication and problem-solving skills.
• Attention to detail and accuracy when handling transactions.
• Comfort using Microsoft Office and financial systems.
• Ability to adapt, collaborate, and provide excellent service in a fast-paced environment.

Responsibilities

• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self-service options.
• Identify opportunities to recommend solutions that fit members' financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.
• Support branch operations and contribute to overall branch success.

Skills

Customer service

Communication

Problem solving

Attention to detail

Adaptability

Teamwork

Education

High school diploma

Tools

Microsoft Office

Financial systems

Job description

Ready for the Next Step in Your Financial Services Career?

Bring your banking, cash handling or customer service experience to Harborstone Credit Union and discover why our employees consistently recognize us as one of Washington's Best Workplaces.

The Member Service Representative is a front-line banking professional who serves as a trusted resource for Harborstone members. This role combines member service, account management, teller transactions, financial education, and product referrals to help individuals and businesses achieve their financial goals.

This is a float Member Services Representative position that will service Central and South District Branches as needed.

Why Harborstone?

At Harborstone Credit Union, we invest in our employees and their families by offering a comprehensive and competitive benefits package, including:

• Competitive pay: $20-$30/hour DOE
• Medical, dental, and vision insurance for employees
• Employer contribution toward dependent medical premiums
• Flexible Spending Accounts (FSA), including dependent care/childcare FSA
• Health Savings Account (HSA) with employer contributions
• 401(k) retirement plan with employer matching contributions
• Generous paid vacation and sick leave
• Paid holidays and a personal day
• Professional development and career growth opportunities
• Employee appreciation events and team-building activities
• Discounted loan rates and other employee financial benefits
• Wellness programs and resources

A collaborative, supportive culture that values work-life balance and employee well-being

FLSA: NON-EXEMPT

What You'll Do

• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self-service options.
• Identify opportunities to recommend solutions that fit members' financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.
• Support branch operations and contribute to overall branch success.

What Success Looks Like

• Build trusted relationships with members.
• Help members improve their financial well-being.
• Promote products and services that benefit members and support branch growth.
• Consistently demonstrate Harborstone's values of Commitment, Dependability, and Kindness.
• Contribute to a collaborative, team-focused environment.

Ideal Background

• High school diploma or equivalent.
• At least 1 year of customer service, retail, banking, or financial services experience.
• Strong communication and problem-solving skills.
• Attention to detail and accuracy when handling transactions.
• Comfort using Microsoft Office and financial systems.
• Ability to adapt, collaborate, and provide excellent service in a fast-paced environment.

Physical Considerations:

• Must be able to effectively read, write, and listen as well as communicate verbally, electronically and in written form with employees, members, board members, vendors, and the general public as required.
• May be asked to handle, move, and/or carry large boxes of supplies weighing up to 25 pounds.
• May require stooping, bending, squatting, and reaching for limited periods of time.
• May require sitting and standing for long periods of time.