Member Service Representative

IU Credit Union; Bloomington (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading credit union in Indiana is seeking a Member Service Representative to enhance member experiences and build relationships. The role involves processing transactions, answering inquiries, and ensuring compliance with policies. Join a supportive team dedicated to community impact and personal growth.

Qualifications

• One or more years of customer service experience.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Develop rapport and ensure a quality member experience.
• Process financial transactions including deposits and withdrawals.
• Answer member questions and resolve problems.

Skills

Customer Service

Attention to Detail

Active Listening

Education

High School Diploma or Equivalent

Job description

Join to apply for the Member Service Representative role at IU Credit Union

At IU Credit Union, we find meaning in our work as we witness the positive impact our efforts have on our members’ lives. Our caring culture transcends the organization and is an inherent aspect of how we operate. We have genuine concern for our members and for one another, fostering a sense of belonging and support. Through various community outreach programs, volunteering initiatives, and partnerships with local organizations, our Credit Union team participates in building a stronger community that extends our impact beyond financial transactions.

We are honored to be named one of the Best Places to Work in Indiana. We hire individuals with a broad range of backgrounds and experiences and invest in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. A career at IU Credit Union can provide many different paths for you to learn, grow, and make a difference.

Member Service Representative

Member Service Representatives (MSRs) play a key role in our company and are the face of IU Credit Union within the communities we serve. MSRs build relationships with members by delivering an outstanding member experience, discovering needs, and connecting them with team members who can help address their financial needs.

Responsibilities

• Develop rapport and ensure a quality member experience: greet members by name, display a caring attitude, be responsive, timely and accurate with transactions and handle member issues with professionalism and patience.
• Process a variety of financial transactions including deposits, withdrawals, loan payments, and check cashing.
• Answer member questions, research and resolve problems, and provide information on account balances, services, and products.
• Handle cash and maintain an accurate cash drawer, following policies and procedures for balancing.
• Use active listening skills to promote and cross-sell credit union products and services that will benefit the member.
• Adhere to credit union policies, procedures, and security measures to comply with regulations, protect member and Credit Union assets, and to deter and detect fraudulent activity.

Qualifications

• One or more years of customer service experience
• Member service focus with the ability to stay positive in interactions with members and team members
• Strong attention to detail with the ability to work accurately in a fast-paced environment.
• Ability to learn and adapt to new information and technology platforms
• Ability to understand and adhere to credit union policies and procedures
• High school diploma or equivalent