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Member Service Representative

TruMark Financial Credit Union

Bensalem Township (Bucks County)

On-site

USD 35,000 - 45,000

Full time

2 days ago

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Job summary

A leading financial institution is seeking a Member Service Representative to provide exceptional customer service, assist members with their financial needs, and contribute to a supportive team environment. The role offers flexibility, growth opportunities, and valuable benefits, including health insurance and a 401(k) plan. Ideal candidates will have strong communication skills, attention to detail, and a positive attitude.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with matching

Paid time off

Qualifications

1+ years of experience in customer service, retail, or banking preferred.

Responsibilities

Provide exceptional customer service and assist members with financial needs.
Process transactions accurately and ensure compliance with policies.
Cross-sell products and services to meet members' financial goals.

Skills

Communication

Attention to Detail

Problem-Solving

Education

High school diploma or GED

Associate degree in business

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TruMark Financial Credit Union

TruMark Financial Credit Union

Job Title: Member Service Representative

Department: Branch Operations

Location: Bensalem Branch

Employment Type: Full-Time

FLSA Status: Non- Exempt - S/T60

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At TruMark Financial, we’re not just about banking—we’re about building a better future for our members and our team.

When you join us, you’ll enjoy:

Flexibility & Balance: We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.

Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.

Benefits That Matter: Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.

A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.

What You’ll Do

As a Member Service Representative, you’ll play a vital role in our members' financial journeys:

Provide exceptional customer service: Assist members with their financial needs and answer inquiries about products and services.
Process transactions accurately: Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
Cross-sell products and services: Educate members on TruMark’s offerings and recommend solutions that meet their financial goals.
Resolve member issues: Address concerns and find effective resolutions in a timely and professional manner.
Maintain operational excellence: Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

What You Bring To The Table

Education: High school diploma or GED required; associate degree in business or a related field preferred.

Experience: 1+ years of experience in customer service, retail, or banking preferred.

Skills: Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem-solving mindset are essential.

Availability: Flexible hours, including evenings and Saturdays, may be required.

What To Expect After You Apply

Application Review: We’ll carefully review your application to ensure it meets the role's qualifications.
Phone Screening: If selected, you’ll participate in a brief call to discuss your skills and experience.
Interview: Shortlisted candidates will be invited for an in-depth interview with our team.
Final Decision: After interviews, we’ll notify you of the outcome and next steps.

We strive to keep you informed throughout the process and appreciate your time and effort!

Ready to Apply?

If you’re excited about joining a supportive and mission-driven team, apply now and start your journey with TruMark Financial!

Equal Opportunity Employer

TruMark Financial Credit Union is an equal-opportunity employer and values diversity at our company. We encourage applicants from all backgrounds to apply.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.

This job description is not an employment agreement or contract, implied or otherwise. TruMark Financial Credit Union maintains “at will” employment.

This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. TruMark Financial Credit Union reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak periods, or otherwise balance the workload.

TruMark Financial Credit Union is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.

TruMark Financial Credit Union commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans provided the individual is able to perform the essential functions of the job, unless such accommodation would impose an undue hardship upon TruMark Financial Credit Union. The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position or may be encountered while performing essential functions.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Banking

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