Member Service Representative

Planet Fitness - United FP Management, LLC; Allentown (Lehigh County); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading fitness franchise where you can make a difference in members' lives! As a Member Services Representative, you will be the face of the club, greeting members and guests with a warm smile and exceptional service. Your role will involve managing front desk activities, assisting with member inquiries, and ensuring a clean and welcoming environment. If you have a passion for fitness, a positive attitude, and a knack for customer service, this is the perfect opportunity for you to thrive in a supportive and energetic atmosphere. Step into a rewarding career where your contributions truly matter!

Qualifications

• Customer service background preferred with strong interpersonal skills.
• Must be punctual and reliable with a passion for fitness.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and tours.

Skills

Customer Service

Basic Computer Proficiency

Listening Skills

Problem Solving

Positive Attitude

Education

High School Diploma or GED

Job description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
1. Answer phones in a friendly manner and assist callers with a variety of questions.
2. Check members into the system.
3. New member sign-up.
4. Take prospective members on tours.
5. Facilitate needed updates to member’s accounts.
6. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
7. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.