Member Service Officer (MSO, Loan Officer)

Good Neighbors Credit Union; New York (NY); On-site; USD 29,492 - 42,004; Full time

Benefits offered by this job

Paid Training

12 Paid Holidays and Birthday Holiday

Health Insurance

Free Short and Long Term Disability Insurance

Free Life Insurance

Employee Loan Discount

401(k) with Company Match

Job summary

A community-focused financial institution in New York seeks a Member Service Officer to make loan decisions that fuel growth and adhere to its core mission. The successful candidate will bring at least 3 years of consumer loan decisioning experience and a collaborative spirit. This full-time position offers competitive pay starting at $25.95 per hour, along with generous benefits including health insurance, paid training, and a 401(k) plan with company match.

Qualifications

• Minimum 3 years of consumer loan decisioning.
• Commercial lending experience preferred but not required.
• Possess a talent for identifying additional cross-sale opportunities for members.

Responsibilities

• Lend according to unique philosophical guidelines.
• Lead in hitting lending targets.
• Measure and maintain appropriate delinquency level for risk appetite.
• Troubleshoot account questions and issues.
• Provide excellent member service.

Skills

Independent

Disciplined

Resourceful

Open communicator

Cross-sale talent

Job description

At Good Neighbors, we’re more than just a financial institution—we’re a community rooted in cooperation, care, and the pursuit of meaningful impact.

As you begin your journey with us, we encourage you to embrace a mindset of possibility. We believe in the power of putting forth effort to become the best version of yourself, both personally and professionally. Your dedication not only contributes to your success but also strengthens the community we’re building together. Here, every idea matters, every effort counts, and every person makes a difference.

Good Neighbors Credit Union provides personalized service and support without judgment or assumption. As a not-for-profit, member-owned cooperative we serve through the following values:

• • Self-Responsibility
• • Care for Others

Who You Are

The goal of the Member Service Officer is to be the “how” of our “why”; making loan decisions that drive our growth and keep us grounded in our mission.

The successful candidate will:

• Min. 3 years of consumer loan decisioning
• Commercial lending experience preferred but not required
• Must be extremely independent, disciplined, & resourceful
• Possess a talent for identifying additional cross-sale opportunities for members
• An open communicator and humble collaborator
• Willing to extend radical empathy in your relationships

What the Job Is

• Lend according to our unique philosophical guidelines
• Lead us in hitting our lending targets
• Measure and maintain an appropriate delinquency level for our risk appetite
• Troubleshoot account questions and issues
• Ability to demonstrate expertise with systems and computers
• Ability to professionally answer the phone and provide excellent member service

Reports to:
VP of Lending

Job Type(s):
Full-time

Pay:
From $25.95 per hour

Benefits and Perks

Paid Training

We invest in your growth with paid training, events, and conferences to help you advance your skills and career.

Enjoy your paid time off. Four weeks per year to rest, recharge, and maintain work-life balance. Prorated in your first year.

12 Paid Holidays and Birthday Holiday

Your hard work deserves time off: 12 paid holidays plus a birthday holiday to celebrate you.

Health Insurance

Free Vision and Dental at every tier — plus a no-cost health insurance option — to make your well‑being the priority.

Free Short and Long Term Disability Insurance

Focus on recovery, not finances, with free short- and long‑term disability benefits.

Free Life Insurance

Gain peace of mind with complimentary life insurance for you and your loved ones.

Employee Loan Discount

Enjoy exclusive employee loan discounts to help make borrowing easier and more affordable.

401(k) with Company Match

Build your future with a 401(k) plan that includes a 6% company match.

Because caring for community matters. Each year, you can use them with us, or on a cause of your choice!

• Selected candidates will be contacted for interviews after completing both prior steps on a rolling basis. No phone calls please.